Ecommerce Manager

Ecommerce Manager

Are you a dynamic, flexible and data-driven e-commerce professional, passionate about wellness and nutrition? Then join us at Naturya as our E-Commerce National Account Manager! We are a leading brand in the health food industry, selling a range of premium superfood products on Ocado, Amazon and through our own website.

Key Responsibilities:

• Amazon Marketplace Management: Drive our growth on Amazon by managing product listings, optimising for SEO, monitoring sales performance, and overseeing advertising campaigns.
• Website E-Commerce Management: Manage and maintain our e-commerce site, improving UX, CRO (conversion rate optimisation), and coordinating product launches, promotions, and customer journeys.
• Sales Strategy & Execution: Develop and implement strategies to maximise online sales, increase revenue, and improve customer retention across both platforms.
• Product Listings & SEO Optimization: Ensure product descriptions, images, and reviews are optimised for both Amazon and the website, using best SEO practices.
• Inventory & Supply Chain Coordination: Work closely with our operations team to manage stock levels, ensuring high product availability and minimising stockouts.
• Performance Analytics: Analyse sales data, customer behaviour, and competitor performance to identify trends and opportunities. Provide actionable insights to optimise growth and make data-driven recommendations for improvement
• Advertising Campaigns: Manage advertising to drive traffic and sales while ensuring a healthy ROAS (Return on Ad Spend).
• Collaboration: Work closely with marketing, content, and design teams to deliver cohesive and effective digital campaigns and to enhance the customer experience.
• Customer Engagement: Monitor reviews, customer feedback, and queries on both platforms, ensuring a high level of customer satisfaction.

Required Skills & Qualifications:

• 4+ years of experience in e-commerce management, preferably with experience in Amazon Seller Central and Shopify or similar platforms.
• Strong knowledge of Amazon SEO, PPC, and other marketplace tools.
• Proven experience in managing and optimising e-commerce websites.
• Previous Junior Account Management experience in FMCG a plus.
• Analytical mindset with the ability to interpret data and drive decision-making.
• Experience with web analytics tools
• Experience with CRM platforms (Hubspot).
• Familiarity with digital marketing tactics such as paid advertising, email marketing, and social media campaigns.
• Excellent organisational and multitasking skills, with the ability to thrive in a fast-paced environment.
• Proficient communication skills, both written and verbal.
• Ability to work collaboratively.
• A passion for health, wellness, and nutrition is a big plus!

What We Offer:

• Competitive salary
• Opportunities for growth and professional development in a rapidly expanding business.
• Great work environment, including 2 volunteering days per year.
• Discounts on all of our superfood products.
• 25 days holiday a year and company pension.
• Life Insurance.

If you’re ready to take on a challenge and help our superfoods brand thrive in the digital space, we’d love to hear from you!