Control Room Operator

Our work environment includes: Modern office setting Growth opportunities Wellness programmes Job description ARC (Alarm Receiving Centre) Operator Job Duties Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting Answer intercoms and inbound telephone calls professionally, quickly and effectively Effectively use the telephone systems and follow the guidance of the company policy and procedures Support the Control Room Supervisors and in their absence to take control of the operations (subject to training) Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and despatch mobile response teams accordingly Report any operational difficulties and problems to the supervisor on duty Skills and Experience: A comprehensive knowledge of the relevant security standards Understanding and working knowledge of CCTV systems and ARC duties The ability to work under pressure, to be self-motivated and able to work independently or as a team member The ability to prepare letters, reports and documents in an accurate and concise manner The ability to communicate diplomatically and effectively, both verbally and in writing Sufficient computer literacy to ensure timely production of documents/reports etc. Sufficient investigative skills to identify the root cause of any problems identified SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team. Applicants must be IT literate and hold a minimum of grade C in English and Maths. Applicants must meet the minimum eligibility requirements for SIA licensing. Job Types: Full-time, Permanent Pay: £11.50-£12.50 per hour Expected hours: 42 per week Additional pay: Performance bonus Benefits: Additional leave Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Referral programme Store discount Schedule: 12 hour shift Day shift Night shift Overtime Weekend availability Experience: CCTV: 1 year (preferred) Skills: Customer Service IT Literate 5 year UK working history

Location: Craigavon, GB

Posted Date: 11/26/2024