UK Management College
IT Support Technician (Level 2) - Immediate Joining
Job Location
Manchester, United Kingdom
Job Description
Job description
UK Management College is committed to providing quality education and fostering academic excellence. With a focus on innovation, diversity, and community engagement, we aim to empower students to reach their full potential and become leaders in their fields.
Position Overview:
We are seeking a proactive and skilled IT Support Technician (Level 2) to join our team and play a pivotal role in ensuring the smooth operation of our IT infrastructure. The successful candidate will provide advanced support to staff and students, resolve technical issues efficiently, and contribute to maintaining a robust and secure IT environment.
Key Responsibilities:
- Infrastructure Support:
- Ensure day-to-day functionality of the College’s IT infrastructure, including hardware, software, and networking components.
- Troubleshoot and resolve issues across servers, switches, and multimedia devices (e.g., audio/video systems).
- Monitor and maintain network health, addressing LAN/WAN, TCP/IP, and connectivity issues.
- User Support:
- Assist staff and students with IT-related issues, providing timely updates through the IT Helpdesk.
- Support device setups, fault resolutions, and liaise with suppliers to ensure minimal downtime.
- Manage and troubleshoot network printers, scanners, and other peripheral devices.
- System Administration:
- Utilize and manage tools such as the Microsoft 365 Admin Portal, Microsoft Teams, and SharePoint.
- Perform user account management via Entra and Active Directory (AD).
- Configure and deploy hardware and software to meet organizational standards.
- Hardware & Software Management:
- Conduct routine hardware/software audits and ensure accurate IT asset records.
- Maintain, troubleshoot, and resolve issues with Windows 10/11 operating systems.
- Provide support for Android and iOS devices.
- Specialized Technical Support:
- Maintain and troubleshoot CCTV and IP camera systems.
- Contribute to knowledge base documentation, creating clear and accessible user guides and troubleshooting materials.
- Compliance & Safety:
- Ensure all IT activities adhere to Health & Safety regulations and organizational policies.
- Flexible Availability:
- Be available to work occasionally outside regular hours (e.g., evenings or weekends) to support major upgrades, maintenance, or emergencies.
Qualifications & Experience:
- Educational Requirements:
- HNC/HND (or equivalent Level 4/5) in IT Hardware and Networking or related discipline.
- Recognized certifications in IT (e.g., CompTIA, Microsoft Certified).
- Technical Expertise:
- Proficient with Microsoft server products, including Active Directory, SharePoint, and Teams.
- Strong knowledge of networking protocols, hardware troubleshooting, and Office 365 applications.
- Hands-on experience with PC hardware and peripheral devices.
- Professional Experience:
- Minimum of 1 year of experience as a Level 2 IT Support Technician in a similar environment.
- Additional Skills:
- Strong problem-solving and communication skills.
- Ability to work independently and collaboratively in a dynamic environment.
- Organizational skills to manage and prioritize multiple tasks efficiently.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and advancement.
- Access to resources and support from a reputable university network.
- A vibrant and inclusive academic community.
- Company pension
- On-site parking
Location: Manchester, GB
Posted Date: 11/26/2024
Contact Information
Contact | Human Resources UK Management College |
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