UK Management College

IT Support Technician (Level 2) - Immediate Joining

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Job Location

Manchester, United Kingdom

Job Description

Job description


UK Management College is committed to providing quality education and fostering academic excellence. With a focus on innovation, diversity, and community engagement, we aim to empower students to reach their full potential and become leaders in their fields.


Position Overview:


We are seeking a proactive and skilled IT Support Technician (Level 2) to join our team and play a pivotal role in ensuring the smooth operation of our IT infrastructure. The successful candidate will provide advanced support to staff and students, resolve technical issues efficiently, and contribute to maintaining a robust and secure IT environment.

Key Responsibilities:


  • Infrastructure Support:
  • Ensure day-to-day functionality of the College’s IT infrastructure, including hardware, software, and networking components.
  • Troubleshoot and resolve issues across servers, switches, and multimedia devices (e.g., audio/video systems).
  • Monitor and maintain network health, addressing LAN/WAN, TCP/IP, and connectivity issues.
  • User Support:
  • Assist staff and students with IT-related issues, providing timely updates through the IT Helpdesk.
  • Support device setups, fault resolutions, and liaise with suppliers to ensure minimal downtime.
  • Manage and troubleshoot network printers, scanners, and other peripheral devices.
  • System Administration:
  • Utilize and manage tools such as the Microsoft 365 Admin Portal, Microsoft Teams, and SharePoint.
  • Perform user account management via Entra and Active Directory (AD).
  • Configure and deploy hardware and software to meet organizational standards.
  • Hardware & Software Management:
  • Conduct routine hardware/software audits and ensure accurate IT asset records.
  • Maintain, troubleshoot, and resolve issues with Windows 10/11 operating systems.
  • Provide support for Android and iOS devices.
  • Specialized Technical Support:
  • Maintain and troubleshoot CCTV and IP camera systems.
  • Contribute to knowledge base documentation, creating clear and accessible user guides and troubleshooting materials.
  • Compliance & Safety:
  • Ensure all IT activities adhere to Health & Safety regulations and organizational policies.
  • Flexible Availability:
  • Be available to work occasionally outside regular hours (e.g., evenings or weekends) to support major upgrades, maintenance, or emergencies.


Qualifications & Experience:


  • Educational Requirements:
  • HNC/HND (or equivalent Level 4/5) in IT Hardware and Networking or related discipline.
  • Recognized certifications in IT (e.g., CompTIA, Microsoft Certified).
  • Technical Expertise:
  • Proficient with Microsoft server products, including Active Directory, SharePoint, and Teams.
  • Strong knowledge of networking protocols, hardware troubleshooting, and Office 365 applications.
  • Hands-on experience with PC hardware and peripheral devices.
  • Professional Experience:
  • Minimum of 1 year of experience as a Level 2 IT Support Technician in a similar environment.
  • Additional Skills:
  • Strong problem-solving and communication skills.
  • Ability to work independently and collaboratively in a dynamic environment.
  • Organizational skills to manage and prioritize multiple tasks efficiently.


Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and advancement.
  • Access to resources and support from a reputable university network.
  • A vibrant and inclusive academic community.
  • Company pension
  • On-site parking




Location: Manchester, GB

Posted Date: 11/26/2024
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Contact Information

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UK Management College

Posted

November 26, 2024
UID: 4945135511

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