Account Manager

Description:

This position serves as the primary liaison between AMS and its clients, ensuring smooth communication, client satisfaction, and strong business relationships.This role is responsible for overall day-to-day account management, communication execution between client and AMS and ensure overall success through proactive management action.

Responsibilities:

• Serve as the primary point of contact for assigned clients, building strong, long-term relationships
• Understand clients' business needs, goals and challenges
• Build and maintain relationships with assigned clients
• Responsible for all internal and field operation communication to ensure client expectations are met
• Develop and monitor service program performance metrics to ensure program success
• Takes ownership and setting objectives based on client needs
• Responsible for attending all meetings, trainings and events associated with assigned clients
• Provide additional information or materials that may be needed with managing projects to ensure client satisfaction
• Work with AMS corporate support staff (to include Client Services, Operations, Accounting, Human Resources, etc.) to develop and maintain all program processes and procedures
• Manage and resolve all internal/external customer differences
• Provide reports and updates to field and executive management team regularly
• Comply with all customer and AMS policies and procedures
• Perform other related duties as assigned

Minimum Requirements:

• 2-5 years previous retail and account management experience required
• 1-2 years previous customer service experience required
• College degree or equivalent experience required
• Developed client-relation skills
• Exceptional presentation and facilitation skills
• Ability to work varied hours/days as business needs dictate
• Travel as required
• Ability to exhibit strategic and executional capabilities
• Must be Microsoft Office proficient with strong Excel acumen
• Excellent communication, presentation, written and technical skills required
• Ability to work independently and with minimal direct supervision

Benefits:

• Company equipment
• Medical, Vision and Dental available
• 401(k)
• Employee Stock Ownership with 401(k) match

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Location: Charlotte, NC, US

Posted Date: 11/26/2024