Admissions Associate

This job is with London Business School, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Why London Business School

London Business School; a global and vibrant business community based in two of the world's most dynamic cities, London and Dubai. It's where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

The Role

Are you an engaged, reliable Administrator looking to join a world class organisation?

As our Admissions Associate, you'll provide a vital part of the application process and continually contribute to its improvement. As the successful candidate you will have responsibility for ensuring that the Admissions CRM system and School Database are up-to-date and accurate, and that all administrative requirements for the smooth operation of the Admissions function are completed to a high standard.

This role is an 18 month fixed term contract and requires the candidate to be on campus 3-4 days per week.



Main Responsibilities

* High-quality service provided to participants and stakeholders.
* Timely response to and resolution of enquiries, requests and issues.
* Meeting or exceeding targets and metrics.
* Contribution to the achievement of team targets.
* Up-to-date diary management.
* Accuracy and integrity of data in business systems.
* Development of relationships within and outside the team, and positive feedback from colleagues.
* Compliance with processes, procedures and standards.
* Contributions to process reviews and operational improvements.

Ideal Candidate

* Excellent customer service skills.
* Experience of working in a customer-facing environment.
* A self-starter, with a proven track record of delivering against Key Performance Indicators or metrics.
* Excellent written and verbal communication skills and the ability to address a variety of stakeholders.
* Sound working knowledge of standard IT packages, systems and/or databases.
* Proactive approach to relationship development with colleagues and stakeholders.
* Good attention to detail.
* Good time management skills with the ability to organise and prioritise.
* Good team working skills and the ability to work collaboratively.
* Ability to interpret and apply guidelines to a specific activity.
* Experience in standard financial management processes.

Benefits you can enjoy;

* Generous annual leave of 27 days PLUS extra between Christmas and New Year!
* Automatic enrolment to a fantastic workplace pension scheme
* Free onsite gym and swimming pool!
* Amazing range of professional development to support your career path
* Enhanced cycle to work scheme
* Wellbeing offering to support your physical, mental and financial health
* Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we're looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date - 13th November 2024

Duration: 18 months

Salary: Competitive

Location: The City, GB

Posted Date: 11/27/2024