Business Development Manager

CMA CGM SSL INEUR have an exciting opportunity available for a Business Development Manager to join our Liverpool office. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits.

CMA CGM SSL INEUR, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe transport.

CMA CGM SSL INEUR's door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Morocco via short sea routes, rail, road, and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience.

CMA CGM SSL INEUR is also a European leader in sustainable transport thanks to its fleet of LNG-powered vessels and trucks.

The Business Development Manager Role:

The role of Business Development Manager incorporates identifying & qualifying business opportunities to grow volumes within the agency. Developing and maintaining customer relationships with clients across a range of sectors is primary to this as it helps to ensure long-term volume growth. The successful candidate will have a responsibility to manage their portfolio of accounts to ensure that all customers receive a five-star journey in all aspects of the day-to-day service delivery. Part of this will be to ensure that they maintain close communication with the other UK departments and agencies across the European network to ensure all customer needs are met as smoothly as possible. It is a key requirement for the successful candidate to be able to demonstrate internal and external stakeholder management to be able to manage business opportunities.

Your responsibilities as our Business Development Manager will include:

• Achieve budgeted volume targets across their portfolio of customers.
• Manage Business pipeline effectively to increase volumes across their portfolio of customers.
• Build a pipeline by identifying and qualifying new opportunities.
• Follow up on sales leads to secure new business.
• Using different platforms to search for new business opportunities and sales leads.
• Establish and maintain excellent customer relationships across their range of customers through regular customer interactions including face-to-face meetings, MS Teams meetings and regular phone calls.
• Perform pipeline compliance to ensure success of all volumes are accurately recorded, monitored, and delivered.
• Ensure any customer issues raised are managed and resolved in a timely manner by demonstrating effective internal communication between relevant departments.
• Representing CMA-CGM SSL at relevant functions, workshops and exhibitions when required.
• Ensure the smooth handover of accounts to the customer service team and other agencies through effective communication and stakeholder management.
• Create and promote a positive support network for your customers through effective teamwork and communication with the other agencies.
• Managing customer invoice disputes and performing route cause analysis to avoid repeats.
• Creating new sales leads or exploring new verticals not only acting on sales leads given
• Always looking to differentiate themselves from the competition

To succeed in the Business Development Manager? role, you'll need:

• Business graduate or experienced customer account manager within the sales sector. Experience of the shipping industry is preferable but not essential.
• In-depth knowledge of the shipping industry – knowledge of the short-sea market is a bonus.
• Technical skills in developing specialist supply chain networks.
• Demonstrated experience in a sales environment.
• Experience of effective customer meeting skills.
• Good communication and interpersonal skills
• Proven development skills ie, sales and marketing strategy planning.
• Adaptable, flexible and solutions-driven with sound decision-making skills.
• Ability to multi-task and meet deadlines.
• Strong Microsoft Office skills.

In return, we offer:

• 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
• Discretionary annual bonus
• Enhanced pension scheme up to 15% total contribution
• Life assurance x4
• Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
• Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
• Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
• Hybrid Working
• Cycle to work scheme/ Season ticket loans
• Enhanced policies including Maternity & Paternity
• Employee recognition awards
• Considerable scope for personal and professional growth through the CMA CGM Academy
• Company car/car allowance

Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Business Development Manager opportunity, please click ‘apply' now! We would love to hear from you!

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