Aviva
IT & Colleague Experience Lead
Job Location
York, United Kingdom
Job Description
IT & Colleague Experience Lead - 12 months Fixed Term Contract
Salary circa £60,000
Are you someone who is passionate about IT experience? If your answer is 'yes', then we would love to hear from you!
The IT & Colleague Experience Lead will be responsible for enhancing the overall IT experience of employees within the organisation. This role involves understanding the needs and expectations of our colleagues, and translating these into priorities that ensure a seamless and engaging experience.
A bit about the job:
You will be responsible for a team who will; understand the broader IT strategic book of work to develop & maintain experience management roadmaps that align with Aviva's goals and objectives, as well as support business readiness for IT change.
The successful individual will also be responsible for conducting regular colleague experience surveys, whilst monitoring and analysing key performance indicators (KPIs) related to IT experience and engagement and leading initiatives to improve communication and feedback loops between business and IT, including organising site visits, workshops, and listening sessions.
Skills and experience we're looking for:
What you'll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. If you require an alternative method of applying, please give Alannah Burgess a call on 07391381173 or send an email to alannah.burgess1@aviva.com.
Location: York, GB
Posted Date: 11/27/2024
Salary circa £60,000
Are you someone who is passionate about IT experience? If your answer is 'yes', then we would love to hear from you!
The IT & Colleague Experience Lead will be responsible for enhancing the overall IT experience of employees within the organisation. This role involves understanding the needs and expectations of our colleagues, and translating these into priorities that ensure a seamless and engaging experience.
A bit about the job:
You will be responsible for a team who will; understand the broader IT strategic book of work to develop & maintain experience management roadmaps that align with Aviva's goals and objectives, as well as support business readiness for IT change.
The successful individual will also be responsible for conducting regular colleague experience surveys, whilst monitoring and analysing key performance indicators (KPIs) related to IT experience and engagement and leading initiatives to improve communication and feedback loops between business and IT, including organising site visits, workshops, and listening sessions.
Skills and experience we're looking for:
- Understanding of IT experience management best practices and industry standards, previous exposure to tools such as ServiceNow, Qualitrics, or similar would be beneficial.
- Good leadership and team management skills, with the ability to show empathy and emotional intelligence.
- Excellent stakeholder and relationship management skills, able to manage expectations.
- Ability to prioritise and manage multiple tasks effectively.
- Financial Services experience would be preferred, but not essential.
What you'll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary circa £60,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer's leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. If you require an alternative method of applying, please give Alannah Burgess a call on 07391381173 or send an email to alannah.burgess1@aviva.com.
Location: York, GB
Posted Date: 11/27/2024
Contact Information
| Contact | Human Resources Aviva |
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