Community Housing Assistant

Community Housing Assistant

Working Hybrid across the South Tyneside area

Permanent, full time (37.5 hpw)

Pay £23,464 - £25,000 per annumand great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in South Tyneside. As our Community Housing Assistant (CHA) youre the face to face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

Typical day as our Community Housing Assistant

• Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities.
• Youll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.
• Youll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.
• Youll carry out and record the routine safety and compliance checks in our buildings and communities.
• Youll also manage the admin updating records, ordering, and arranging payment for works to be done.

Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• A can do positive attitude, youre proactive and well organised, able to work on your initiative.
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• An understanding of housing management, housing law and universal credit would be ideal, but theyre not deal breakers!
• The ability to use technology to navigate our systems and update customer records
• An appreciation that this is a role where youll spend much of your time lone working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.

Our team

Youll join Robbie and our South Tyneside rented team, were super passionate about what we do! Were really proud of the services we provide to our customers.

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

Job details

• This is a hybrid role and in an average week, youll spend 2days working from our communities in South Tyneside.
• Although youll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office at One Strawberry Lane and the other days working a mix from home and out in our communities.
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that youll be able to shape your own diary.
• To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage!
• Youll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

Whats in it for you?

• 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, thats why were the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about ourbenefits on our website.

Find out more

Click APPLY NOW to see ourCommunity Housing Assistant job description, find out aboutus and for help to apply. Sometimes we close a job early, so dont delay or you might miss out.

Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at

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Location: North Woolwich, GB

Posted Date: 11/27/2024