Homelessness Support Worker

Job Title: Homelessness Support Worker

Overall Purpose of Job:

To work as part of a team to offer complex support for people who have been affected by or at risk of homelessness to enable them to live independently and maintain their homes. Working across various locations in Scunthorpe & Doncaster.

Full driving licence and own car required

To enable customers to develop the skills necessary to successfully manage their home and lifestyle in moving towards a sustainable independent life in the community.

• Permanent position £ 28,917p.a.
• Mon-Fri
• 30 days annual leave
• Health Scheme
• Pension
• Training and development

Main Responsibilities

1. To provide housing related support to customers including the preparation, monitoring and reviewing of support plans as appropriate. Ensuring that customers are fully involved, engaged, focused and outcome driven and that all activities are fully compliant with robust risk assessments.
2. Explain licence agreements to customers, ensuring that they fully understand them and support them to adhere to the conditions detailed within it.
3. To work with other agencies to formulate multi-agency support agreements and liaise with external organisations to ensure that support is provided effectively. Attend meetings with external agencies and organisations in order to ensure effective partnerships and service delivery.
4. Assist Homeless Services Property Co-Ordinator in setting up new project properties.
5. To offer advice and support to service users on all housing issues including universal credit and other benefits/grants, accommodation options, home management, debt advice and lifestyle skills whilst encouraging independence.
6. To support tenants to maximise their income by completing an Income & Expenditure assessment, budgeting and providing tips on reducing outgoings (gas/electricity) and assisting with applications for charitable grants to alleviate poverty.
7. To facilitate and promote life skills work, education, training, volunteering and employment opportunities with service users.
8. To ensure that all Fire, Health & Safety and other regulations & policies are observed and implemented, and any repairs/issues identified are reported through the appropriate channels.
9. To assist the Homeless Services Support Co-Ordinator in collating performance management information in line with Company service standards, key performance indicators and customer satisfaction and prepare reports that identify key issues and actions needed to tackle them.
10. To participate in the induction and support of new members and volunteers within the team, promoting and sharing best practice
11. To undertake any other duties and administrative tasks, consistent with the above, that may be required from time to time under the instruction of the Homeless Support Co-ordinator

Knowledge, Skill & Experience Required

• Experience of working with vulnerable people in a positive way to deliver tenancy support and advice.
• Post holder to be aware of safeguarding vulnerable adults, children and report any concerns via Ongo safeguarding policies and to the relevant local authority.
• More than one years' experience of working with Homeless, ex-offender &/or Socially excluded persons, in housing / support environment with experience of implementing support plans/developing participative experiences with service users
• Level 3 coaching qualification or willingness to achieve one is desirable.
• Ability to facilitate behaviour change, understanding and working with customers to achieve their aspirations as well as managing difficult conversations.
• Experience of providing advice or support, assessing the needs of vulnerable people, and delivering individual success plans.
• Proven understanding of welfare benefits, grants and funding for individuals and families, and willingness to continue to update knowledge to maximise opportunities for customers.
• Ability to organise caseload, using coaching and guiding skills on a 121 and group basis to ensure best use of time and resources.
• Good IT skills including ability to use digital media.
• Excellent literacy, numeracy and communication skills. Ability to write clear and concise case records.
• The ability to empathise and communicate with vulnerable people to deliver positive outcomes.
• Ability to negotiate, influence and act as an advocate with a wide range of people in a wide range of situations.
• To have a good understanding of home management and tenancy good practice
• Have a good awareness of Health & Safety issues
• Ability to demonstrate customer focus and commitment to diversity in all aspects of work.
• Commitment to achieving positive outcomes and objectives for individuals and for Ongo Homes.
• The ability to develop and utilise effective ICT systems relevant to Social Housing including the use of social media and encouraging tenants to use the My Home app.
• The ability to work with and influence colleagues in other teams across Ongo Homes to ensure the effective delivery of a customer focused support service

The post holder will undergo an annual DBS enhanced check

CLOSING DATE FOR APPLICATIONS IS 4th December 2024
INTERVIEWS WILL BE HELD Wednesday 11th December 2024 at 58 Warmsworth Road, Doncaster DN4 0RR

If you are interested in working for us, please apply today. We are hiring for a variety of positions, and we look forward to hearing from you.

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