General Manager

Join Our Team as a General Manager at VervLife!

Job Title: General Manager
Reporting to: Head of Operations
Hours: 37.5 per week, Monday to Friday 9am - 5.30pm (1 hr break)

The Apiary provides new, stylish , well-designed homes in the heart of Ealing that delivers a new housing solution that provides convenience, community and value for money within its high specification units, complemented by extensive amenity space for work, wellness, fitness, laundry, cooking & dining, leisure & relaxation, and events.

About the Role

You will be responsible for the day-to-day management of the building ensuring that there is a thriving community within the building. You will have responsibility for building & maintaining the reputation & brand of the building in the local community, driving the revenue to achieve, if not exceed annual revenue targets of circa £5.5m, managing the costs within the limits of the budget. All whilst achieving the highest possible member approval ratings for service, responsiveness, community spirit and cleanliness, maintaining the quality of the asset to the highest standards and complying with all Health & Safety legislation to ensure the safety of residents and staff at all times.

Key Responsibilities:

People Management:

• Recruit, train, and motivate the on-site team.
• Conduct annual appraisals and regular 1-2-1s.
• Ensure adherence to processes and achievement of SLAs/KPIs.

Community Engagement & Satisfaction:

• Deliver top-tier service to enhance member satisfaction and retention.
• Develop action plans based on customer satisfaction surveys.
• Engage with local charities and encourage resident participation.
• Manage the community app with events and information.

Marketing & Lettings:

• Contribute to marketing strategies to maximise returns.
• Meet income and leasing targets, minimising void periods.
• Stay updated on local market and competitor services.
• Oversee content for the members portal and social media channels.

Planning & Daily Management:

• Plan and schedule work streams effectively.
• Provide clear instructions and promote team communication.

Financial & Reporting:

• Lead budget setting processes and manage development budgets.
• Identify opportunities for additional income and cost efficiencies.
• Produce regular asset performance reports with clear strategies.

Building Operations:

• Ensure efficient operations and service delivery on site.
• Monitor maintenance activities and quality control.
• Manage service failures and contractor performance.

Health & Safety Compliance:

• Oversee H&S and statutory compliance on site.
• Manage supplier and contractor compliance with H&S requirements.
• Handle risk assessments, accident reporting, and emergency preparedness.

Qualifications & Experience:

• ARLA or IRPM qualification desirable.
• Experience in residential property or hospitality sectors.
• Knowledge of English statutory letting requirements.
• Strong management skills and experience working to budgets and targets.

Personal Requirements:

• Positive, professional, and customer-focused with strong relationship-building skills.
• Proactive, resilient, and adaptable with excellent problem-solving abilities.
• Strong communication skills and ability to influence decisions.
• Ability to remain calm under pressure and manage time effectively.
• Willingness to work flexible hours, including weekends and bank holidays.

Why Join Us?

At VervLife, we're dedicated to helping our residents live better, healthier, and more fulfilling lives. If you're ready to make a difference and lead a dynamic team, apply today to become our General Manager!

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Location: Ealing, GB

Posted Date: 11/27/2024