Solus Accident Repair Centres
Customer Service Manager
Job Location
Exeter, United Kingdom
Job Description
Overview
Are you able to mentor and lead a team with focus on the customer and what matters to them, while promoting Solus & Aviva values, principles and goals at one of our award-winning sites?
Responsibilities
The Role:
To lead our Customer Service department, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our leaders identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and work as a team to meet our customer expectations.
Qualifications
Desirable qualifications and experience:
A strong customer focused background
Proven leadership skills
Coaching skills
Financial acumen
Knowledge of insurance principles desirable
Who are Solus and what can they do for you?
Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.
Competitive bonus
Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
Our excellent benefits and rewards packages
Competitive employer matched pension contributions
Discounts on Aviva products and services
Savings and benefits schemes
Discounts and schemes for electric vehicle purchase for all employees
Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
Links with Thatcham to get the best products and training here in the UK
We have a variety of locations, hours and working patterns to suit our customers, business, and you.
We interview every disabled applicant who meets the minimum criteria for the job.
Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.
We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.
What next?
Please apply online and our recruitment team will be in contact within 7 days
Location: Exeter, GB
Posted Date: 11/27/2024
Are you able to mentor and lead a team with focus on the customer and what matters to them, while promoting Solus & Aviva values, principles and goals at one of our award-winning sites?
Responsibilities
The Role:
To lead our Customer Service department, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our leaders identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and work as a team to meet our customer expectations.
Qualifications
Desirable qualifications and experience:
A strong customer focused background
Proven leadership skills
Coaching skills
Financial acumen
Knowledge of insurance principles desirable
Who are Solus and what can they do for you?
Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.
Competitive bonus
Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
Our excellent benefits and rewards packages
Competitive employer matched pension contributions
Discounts on Aviva products and services
Savings and benefits schemes
Discounts and schemes for electric vehicle purchase for all employees
Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
Links with Thatcham to get the best products and training here in the UK
We have a variety of locations, hours and working patterns to suit our customers, business, and you.
We interview every disabled applicant who meets the minimum criteria for the job.
Excited but not sure you tick every box? We are inclusive - we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.
We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.
What next?
Please apply online and our recruitment team will be in contact within 7 days
Location: Exeter, GB
Posted Date: 11/27/2024
Contact Information
| Contact | Human Resources Solus Accident Repair Centres |
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