Business Process Specialist - Road Logistics

Business Process Specialist - Road Logistics - | United Kingdom | req121727

We have an exciting new opportunity for a Business Process Specialist Experienced within the logistics industry having knowledge and experience of Transport Management Systems within the field of Customer Service / Operations / Finance / Customs, to join our System and Process continuous improvement team.

YOUR ROLE

The Business Process Specialist role is a recently formed role and is key to ensuring high quality, business process management and process efficiency, across road logistics in the U.K. The Business Process Specialist will join a team responsible for defining our current business processes supporting implementation of standardisation, continuous improvement and best practice Change Management by use of generally accepted formal and rigorous procedures. As a Business Process Specialist you will be working closely with the department managers and supervisors to agree and define key components of the processes, in terms of content, to deliver the desired process outcome, in line with our customer promise of quality, service and delivery. You will be a Key pillar in the identification, creation and availability of reliable and repeatable key Quality deliverables throughout varied KN systems & processes with the ability to carry out comparisons (Gap Analysis) between different systems / processes / documents.

Benefits:

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.You will be respected and valued if you work for us and have genuine opportunities to progress and develop.

• 26 days holidays plus bank holidays
• 2 volunteering days per year
• 3 x Life Assurance Option if you join the KN Route2 pension scheme
• A tailored personal development and training programme.
• Trusted and empowered to deliver and be your best.
• We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
• Enhanced Maternity/Paternity Leave
• Childcare Vouchers
• Cycle to work scheme
• Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
• Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

YOUR RESPONSIBILITIES

• Understand KN working processes to enable effective process mapping and documentation of processes to enable and facilitate understanding;
• Produce documented working instructions using KN Standards for all customers;
• Support maintenance of above KN standard documentation within KN Docs;
• Working closely with our process engineering community you will be sharing the responsibility to develop your knowledge and experience around continuous improvement tools and techniques to enable personal, system and operator development, to improve outcomes and efficiency within all aspects of our road logistics operations;
• Working closely with our department leaders, managers and supervision to agree the documented processes and working instructions are fit for purpose and in a position to handover to the operational community, to allow those communities to become self-auditing and self-sufficient in the management and revision of those documents;
• Create and Support analytical investigations, based on the previously documented processes and working instructions, to identify opportunities to improve through changes of process flow and automation opportunities;
• To identify and escalate any non-conformances identified and support the generation of solutions/Improvement IT specifications to resolve non-conformances and facilitate continuous improvements as required, through structured problem identification and solving processes;
• Project Administration, Project Trackers, support, co-ordination;
• Communication, Stakeholder management, collaboration;
• Managing/co-ordinating Transition;
• Flexibility to adjust and adapt as necessary to support business priorities.

YOUR SKILLS AND EXPERIENCES

• Experienced within the logistics industry having knowledge and experience of Transport Management Systems within the field of Customer Service / Operations / Finance / Customs;
• Computer literate and familiar with using MS Office applications, including MS Teams, Excel, PowerPoint, Word and Visio or similar, would be desirable;
• Confident with time management, planning and working independently to prioritize and deliver agreed goals, to agreed timescales and maintain progress within Performance Management System platform or similar;
• Confident and experienced with analytical skills using data to drive positive decision making.

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GOOD REASON TO JOIN

If you want to be a key part of our business process management, system and process improvement Road Logistics team, we are offering this permanent opportunity for the right candidate. This role is an excellent opportunity to develop your experience, and career, with road logistics U.K., the skills and knowledge you will acquire will bring additional opportunities in whichever direction your career at road logistics takes. This role will be based out of our East Midlands Gateway site in Derby.

ABOUT KUEHNE+NAGEL

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

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