Service Manager (Cleaning)

Service Manager (Cleaning)

Do you have sound experience as a Service Manager, Housekeeping Manager, or an Account Manager in the Contract Cleaning industry, hospitality or a similar industry, either for a single site or an area, and are looking for your next challenge?

Are you self-motivated and organised, with excellent communication skills, experience working with KPIs and budgets and the ability to build outstanding relationships with customers and clients in a fast-paced environment?

If so, youve got the skills to be considered for our position of Service Manager for our contract with Royal Holloway, University of London in Egham (Surrey):

The Job:

Job title: Service Manager.
Hours: 40 hours a week, Monday-Friday
Salary package: £42,745 to £47,600 p.a. DOE plus commission (OTE between £3,000 and £6,000 p.a.).
The contract: Set in 135 acres of hilly parkland and named one of the most beautiful campuses in the world you will be looking after the on-campus residences for students.

As our Service Manager at Royal Holloway, University of London, youll find we are not just your average cleaning company. At Nviro we are proud to be a professional services provider of clean, hygienic and safe environments. Youll be a valued strategic partner to the distinguished and prestigious university. Like us, youll put your people first and strongly believe that if you treat your colleagues the right way, they will proudly deliver a professional service to your customers.

Our contract with the university includes all residential and communal areas on campus all year round, with peak periods for conferences. During term time, you will provide motivation and support to your team on the day-to-day delivery of excellent service. During the busy conferencing periods, you will be responsible for managing the arrivals and departures cleaning as the residences are transformed into a hotel-style service.

As our Service Manager youll be site-based and work with a multicultural team of a Deputy Service Manager, two Site Supervisors and about 40 cleaners. Youll be the first point of contact for the client, delivering service excellence, trusted consultative advice and optimum customer satisfaction. As the technical expert for the cleaning solution across the campus, you will be comfortable managing and monitoring performance management information against the contract requirements.

You must have great IT and financial skills which will enable you to use client systems and interpret data to optimise resource planning especially during the busy conferencing periods, work with and towards KPIs and budgets and to price and invoice any non-routine work at the appropriate level.

Prior experience in the hospitality industry e.g. as a Housekeeping Manager is beneficial, but not essential for this role.

Why should you work for Nviro?

When you look at us as a company you will find that Nviro is not just your average cleaning company:

We are proud to be a professional services provider of clean, hygienic and safe environments.
We are a valued partner for universities, schools, colleges and local authorities.
We put our people first and strongly believe that if we treat our colleagues the right way, they will proudly deliver a professional service to our customers.

As well as a competitive pay rate, which is reviewed on an annual basis, we are offering a suite of benefits to all our colleagues which is continuously updated. Our benefits for you include:

• Flexible working.
• 26 days holiday (plus bank holidays).
• Annual Be a hero volunteer day.
• Employee discount portal.
• Income protection.
• Cash health plan.
• Employee assistance programme.
• Access to 24/7 GP service and dental benefit.
• Annual Get Together and awards.

If this sounds like the sort of eNVIROnment you want to work in, apply now!

Early application is encouraged as we regularly review applications throughout the advertising period & reserve the right to close the advert early.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

If the position of Service Manager / Housekeeping Manager is not quite right for you, dont hesitate to get in touch about other positions we have within the business, e.g. Contract Manager, Deputy Service Manager, Area Cleaning Manager, or positions in our other Departments e.g. Sales or Business Development.

Why Work For Us?

Our people are engaged, free-thinking, individuals who take pride in and are empowered to make a difference to people's lives. We are clear in what we want to achieve and focused in our desire to deliver it. We believe in looking after our people, communicating with them effectively, and giving them innovative tools, skills and motivation to enable them to look after our customers.

REF-218275

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Location: Englefield Green, GB

Posted Date: 11/28/2024