Motability Operations
Operational Learning & Development Planning & Projects Manager (12 Months Fixed Term Contract)
Job Location
Bristol, United Kingdom
Job Description
Description
12 Months Fixed Term Contract/Secondment
You'll have the exciting opportunity to join our Operational Learning and Development department, supporting teams in Customer Services and the dealer partner network. This is a great time to join Motability Operations (MO) as we continue to grow our Scheme and transform the way that we work and the services that we provide.
You'll collaborate with key stakeholders within our team, across Customer Services and MO to identify organisational training, coaching and communication needs and establish resource requirements to manage projects and initiatives effectively. And, when needed, you'll help stakeholders to create business cases to meet agreed resource requirements.
You'll work with the Ops L&D leads to develop the plans, approach, and allocate the right resources in the team to meet business priorities. You'll be responsible for effective management and tools to track and report on Ops L&D initiatives and projects, ensuring delivery to time, quality, and budget.
You'll establish, embed, and maintain governance of core activity and control processes across our Ops L&D team to deliver effective capacity and
resource planning of our Annual Operating Plan. And you'll make sure you've accounted for risks, issues and dependency management across initiatives and projects.
You'll manage a small team of Resource and Support Co-ordinators to help you plan and deliver the Ops L&D programme.
Qualifications
We're embarking on an exciting journey where we're evolving the service we offer internally and to our Dealer Partners. We're looking for a leader who can listen, challenge, influence and demonstrate a solid understanding of how we make a real difference within our organisation and the impact this has externally to our Customers, Dealers and Scheme Partners.
You'll act as a consultant on L&D best practices and are committed to staying up to date in industry trends, identifying best practise opportunities and sharing these with the wider Operational L&D team.
Minimum criteria:
Benefits
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
We find solutions
We drive change
We care
As a Motability Operations team member, the benefits you can expect are:
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Location: Bristol, GB
Posted Date: 11/28/2024
12 Months Fixed Term Contract/Secondment
You'll have the exciting opportunity to join our Operational Learning and Development department, supporting teams in Customer Services and the dealer partner network. This is a great time to join Motability Operations (MO) as we continue to grow our Scheme and transform the way that we work and the services that we provide.
You'll collaborate with key stakeholders within our team, across Customer Services and MO to identify organisational training, coaching and communication needs and establish resource requirements to manage projects and initiatives effectively. And, when needed, you'll help stakeholders to create business cases to meet agreed resource requirements.
You'll work with the Ops L&D leads to develop the plans, approach, and allocate the right resources in the team to meet business priorities. You'll be responsible for effective management and tools to track and report on Ops L&D initiatives and projects, ensuring delivery to time, quality, and budget.
You'll establish, embed, and maintain governance of core activity and control processes across our Ops L&D team to deliver effective capacity and
resource planning of our Annual Operating Plan. And you'll make sure you've accounted for risks, issues and dependency management across initiatives and projects.
You'll manage a small team of Resource and Support Co-ordinators to help you plan and deliver the Ops L&D programme.
Qualifications
We're embarking on an exciting journey where we're evolving the service we offer internally and to our Dealer Partners. We're looking for a leader who can listen, challenge, influence and demonstrate a solid understanding of how we make a real difference within our organisation and the impact this has externally to our Customers, Dealers and Scheme Partners.
You'll act as a consultant on L&D best practices and are committed to staying up to date in industry trends, identifying best practise opportunities and sharing these with the wider Operational L&D team.
Minimum criteria:
- You've got commercial experience as an L&D Manager, Training Manager or Project Manager.
- You have a proven record of strategic planning and managing multiple L&D projects and familiarity with project management methodologies.
- You're experienced in partnering effectively with business stakeholders at various levels.
- You'll have a strong understanding of effective learning theories and a passion for high-quality content and innovative learning solutions
- You can evidence a broad knowledge of leadership theory and models including, but not limited to, communication, change, well-being, personal and team development.
- You have excellent communication and negotiation skills and can express complex ideas effectively.
- You have a Bachelor's degree in HR, Business, Education or related field.
- You're proficient in MS Office and Learning Systems (LXP/LMS).
Benefits
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
We find solutions
We drive change
We care
As a Motability Operations team member, the benefits you can expect are:
- Competitive reward package including an annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- 28 days annual leave with option to purchase and sell days
- 1 day for volunteering
- Funded Private Medical Insurance cover
- Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
- Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
- Funded health screening for over 50s
- Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
- Employee Discount Scheme with an app to save on the go
- Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
- Generous family leave policies
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
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Location: Bristol, GB
Posted Date: 11/28/2024
Contact Information
| Contact | Human Resources Motability Operations |
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