Inbound Customer Service Advisor

Job Opportunity: Customer Service Advisor
Join our client's Domestic Sales & Service Team in Warrington

Location: Allday House, Warrington Road, Birchwood, Warrington, Cheshire, WA3 6GR
Salary: £24,500 (prorated) + bonus OTE £400 per month
Contract: 6-month opportunity
Hours: Monday to Friday (8am-5pm, either 8am-4pm or 9am-5pm), plus 2 Saturday mornings in 4 weeks (with a half day off in lieu)

Our client, a leading provider in the energy sector, is looking for a passionate and customer-focused Customer Service Advisor to join their Domestic Sales & Service team at their Warrington HQ. This is a fantastic opportunity to enhance your career in a supportive and dynamic environment.

What will you be doing?

• Delivering exceptional customer experiences through various channels (calls, emails, web chat).
• Maximising sales opportunities and negotiating competitive prices.
• Cross-selling relevant products and services to meet customer needs.
• Maintaining and nurturing relationships with the domestic customer base.
• Managing customer inquiries and ensuring a high level of customer satisfaction.

What will you receive?

• Competitive salary of £24,500 (prorated).
• Bonus scheme with an OTE of £400 per month.
• 25 days holiday (plus bank holidays), increasing to 26 days after 2 years.
• No weekend working in summer months.
• Access to company discount scheme and optional benefits.
• Company pension scheme, life assurance (4x salary), and annual volunteering day.
• Option to purchase additional annual leave, or sell/carry forward leave.

What are we looking for?

• Previous contact centre experience is desirable.
• A proven track record in customer service.
• Strong interpersonal and communication skills.
• Excellent listening skills and the ability to manage customer interactions with empathy.
• Self-confidence, time management, and a results-driven attitude.
• Ability to handle customer objections assertively while maintaining a positive rapport.

If youre passionate about delivering excellent customer service, have a knack for sales, and are looking for a rewarding role, we want to hear from you!

Apply today and take the next step in your career!

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