Assistant Housing Officer

Housing Officer - Birmingham - Public Sector - Birmingham City Council - Local Authority

Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking to recruit an officer to join the Housing Management team as a Housing Needs Officer. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city’s residents with a number of services to ensure stability within citizens' daily lives.
Your new role
As a Housing Officer, you will assist the team in providing a customer-focused and consistent temporary accomodation (TA) support service, while undertaking the full range of housing management duties.
This role will be within the Neighbourhood Services Team based at Kingstanding. The post holder will be expected to travel to areas of the Central North of the City, including the clean air zone. Areas include Sutton and as far as Handsworth Wood, Highgate. The post holder will be required to follow up on queries and complaints from residents, Councillors and MP's, this could be regarding a property or tenancy, with emergency or non emergency repairs needing to be put in place, a common complaint is regarding property gardens / sheds. You will also respond to welfare and Health & Safety checks. Any reported anti social behaviour is to be escalated to that relevant team within the council. There will also be administration functions to perform as part of a team.

What you'll need to succeed If you are successful, you will be required to hold a current full driving licence and have business insurance for your vehicle, enabling site visits to take place. You will need up-to-date knowledge and understanding of housing landlord and tenant policy and procedures where pertinent to the role, good case management, planning and organising skills. An ability to undertake risk assessments and implement/monitor safe working practice is required.It is also important to have an understanding of and ability to comply with relevant legislation, including health and safety and equality in service delivery, service provision and employment.
In addition, this role will be an ASAP start,. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.
This position does require a full valid UK driving licence and access to your own vehicle, as well as business insurance on your policy. Please bear this in mind when applying.

What you'll get in return
This is a full-time, temporary role based in Birmingham. This is a 3-month ongoing contract open to extension. This role is a Grade 3 position, with a rate of £12 + holiday allowance for the first 13 weeks before increasing to £13.20 per hour + holiday allowance (PAYE).Due to the council going through a period of transition, permanent opportunities may be available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4621347

Location: Birmingham, GB

Posted Date: 11/28/2024