Head Waiter - London

Are you passionate about hospitality and eager to thrive in a dynamic, fast-paced environment? Firmdale Hotels is seeking a dedicated and enthusiastic Head Waiter to join our highly successful team at the prestigious Haymarket Hotel. Firmdale Hotels is renowned for its boutique luxury hotels and exceptional service standards, offering a unique blend of comfort and style. We believe in creating memorable experiences for our guests through impeccable service and attention to detail.

As a Head Waiter at the Haymarket Hotel, you will play a pivotal role in ensuring our guests have an outstanding dining experience.

Responsibilities:

• Engage with our guests to take orders, make personalised recommendations, and deliver their food with a warm and welcoming approach.
• Process payments efficiently and provide any additional requests in a timely and effective manner, ensuring every guest leaves with a smile.
• Work seamlessly within our dynamic team, contributing to a supportive and harmonious work environment.
• Maintain the highest standards of cleanliness and organisation in the dining area to enhance the overall guest experience.

What you Need:

• Ability to work efficiently under pressure, handling multiple tables simultaneously in a busy restaurant setting.
• A genuine passion for food and a keen interest in culinary trends.
• Previous experience in a fast-paced and busy restaurant environment is essential.
• Exceptional attention to detail to ensure accuracy and quality in service.
• A strong commitment to providing excellent customer service and enhancing the guest experience.
• Superior organisational skills to manage tasks effectively and ensure a smooth workflow.
• Excellent verbal communication skills to interact with guests and team members clearly and professionally.
• Ability to work harmoniously within a team, supporting colleagues to deliver exceptional service.

What We Offer:

• Competitive hourly rate of 15.00 - 16.00 inclusive of service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year - Helle Jensen - Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.