Junior Software Support Analyst

MCS group is exclusively partnering with a long standing client of ours for the recruitment of a junior software support analyst. Our client is a local tech-for-good software house focused on employability and e-learning. Their mission is to empower people through accessible technology, supporting organisations that drive positive social impact. The Role: As a Junior Software Support Analyst, you'll be the first point of contact for users, helping troubleshoot and resolve software issues. Working closely with the development team, you'll play a key role in ensuring smooth and effective user experiences. Responsibilities: Provide technical support via email, phone, and chat Troubleshoot software issues and escalate when needed Document solutions and build our knowledge base Share user feedback and support product improvements About You: Customer-focused with strong communication skills Good problem-solving skills and a willingness to learn Basic understanding of software systems Previous support or customer service experience is a plus To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs. Skills: Graduate support analyst IT support App support Software support Application support Benefits: Hybrid Progression

Location: Belfast, GB

Posted Date: 11/28/2024