Sales Operations Administrator

Rapiscan Detection is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low, medium, and high-energy X-ray technology or multiple X-ray technologies to address each customers unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Role Overview

We are seeking a detail-oriented and proactive Sales Operations Administrator to manage the daily operation and provide vital support to the sales team. In this role you will ensure the CRM system is accurate, clean, and well-organized to support the commercial reporting needs of the business and become the system subject matter expert. The role will be a hybrid role working 3 days a week on our site in Redhill.

Company Benefits

• Holidays25 days holidays plus bank holidays which increases up to 29 days after 10 years service.
• Life insurance entitlement from first working day which is four times your basic salary.
• Charity work2 days paid if you wish to volunteer and work for your nominated charity.
• Birthday off
• Pension
• Cycle to work scheme.
• Enhanced Maternity and Paternity pay.
• Healthcare Cash plan
• Eden Red discounts

Role Responsibilities

• Perform administrative, operational, and sales support tasks to enable sales team to spend more time selling to drive profitable business growth.
• You will be the single point of contact (SPOC) between the sales staff, all internal resources, and partners.
• Sales order administration, including order entry, quotes, order status, availability.
• Assisting in logistics and operations coordination, including export & radiation safety compliance.
• Contracts administration; insure timely shipments and installations.
• Advise the sales team including shipping status, literature requests, and service liaison.
• Continually improves critical processes to help achieve high performance sales goals.
• Develops, enhances, and implements efficient processes and procedures.
• Contract Tenders/Proposals support.

Candidate Requirements

• Proven strong administration experience in a busy environment
• Must have experience with groups such as sales, marketing, technical support, operations, service; strong problem solving skills.
• Results orientated and a commitment to teamwork and customer satisfaction (customer-centric, delight the customer).
• Strong organizational, attention to detail, and follow through skills.
• Ability to succeed in a high pressure, fast paced environment.
• High energy, self-motivated, takes initiative, follow through to completion.
• Ability to handle difficult situations with great diplomacy.

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