Customer Service Advisor

Customer Service Advisor – Domestic Sales & Service Team

Our client, a prominent distributor of fuel and lubricants, is looking for proactive Customer Service Advisors to join their Domestic Sales & Service team at their headquarters in Warrington, Cheshire. This temporary position offers an exciting opportunity to deliver exceptional customer service and maximize sales opportunities, with the potential to become a permanent role.

Key Information
• Location: Warrington, Cheshire (WA3 6GR)
• Salary: £24,500 (pro-rated) with bonus opportunity of up to £400 per month
• Contract Type: 6-month contract (with possible permanent opportunity)
• Hours: Monday to Friday, 8am – 5pm (either 8am – 4pm or 9am – 5pm) 2 in 4 Saturday mornings, with a half day off in lieu.

Role Responsibilities
As a Customer Service Advisor, you'll focus on:
• Providing an outstanding customer experience while maximizing sales opportunities and supporting customer satisfaction.
• Managing inbound contacts across various channels (calls, emails, web chats), and maintaining positive relationships with domestic customers.
• Promoting and upselling additional products and services in response to customer needs (NO COLD CALLING – inbound calls only).
• Ensuring compliance with company policies and procedures.

What's on Offer
• Competitive salary with bonus potential
• No weekend shifts during summer months
• Commission opportunities
• 25 days holiday (plus bank holidays), increasing to 26 days after 2 years
• Access to a group discount scheme
• Flexible annual leave options (purchase, sell, carry over)
• Company pension and life assurance (4x salary)
• One paid annual volunteering day

Ideal Candidate Profile
We are seeking candidates with:
• Contact centre experience or face to face customer service/sales experience (e.g. retail or hospitality).
• Strong self-confidence, motivation, and time management skills.
• Resilience, persistence, and a target-driven mindset.
• Ability to build rapport and handle customer objections assertively, with empathy and excellent listening skills.
• Effective verbal communication abilities and competency in Maths and English (required).

This is a fantastic role for individuals looking to make an impact in a customer-focused environment.

Apply now to start a rewarding journey with a respected industry leader!

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