Internal Client Relationship Team Leader

OTE £45,000 year one.

Main Areas of Responsibility

• To increase enquiry numbers and achieve growth across a dedicated patch of accounts
• To increase the number of referring consultants in the patch
• Act as a main point of contact for consultants, working alongside Agency Support to deal with all agency queries
• To maintain a record of existing accounts, record account/consultant profile information/ activity and competitor insight on the Sales CRM
• Follow up with all consultants in the patch regularly to ensure their needs are being met
• Identify cross-sell opportunities
• Account map medium size agencies to identify key stakeholders within each
• Deliver online umbrella and legislation training to consultant where required

Management

• Effective leadership and management of the team
• Oversee day to day operations for all team members activity and KPIs
• Set clear goals and objectives in line with growth expectations
• Provide regular feedback, coaching, objective setting and performance evaluations to optimise productivity
• Monitor team performance and report back to Sales Director on a regular basis
• Discover training needs and provide coaching
• Promote a strong team culture, recognising high performance and rewards accomplishments
• Raise the organisations online social media profile

Other

Attend face to face agency visits, and some hospitality where required

Location & Commitments

• Full time, permanent position (37.5hrs per week)
• Office based - 4 days per week (Altrincham), 1 day working from home
• Some travel required for client visits where necessary

Role Criteria & Experience Required:

• Proven experience in a B2B sales environment
• Experience in working towards daily call KPIs & sales targets

Desirable

• To have worked in a similar role where the expectations split between sales and team management
• Effective written and oral communication skills
• Experience in exceeding call targets
• Superior organisational skills, with ability to work independently with minimal support
• Experience in working with and maximising usage of internal systems and Sales CRM system
• Proficient in Microsoft office and the ability to analyse data effectively

Holidays

• 23 days plus Bank Holidays which increase with length of service
• Plus your birthday off

Benefits

• Great Place To Work Certified!
• Salary reviews every February
• Company social events, treats and rewards
• Casual dress everyday
• Long service awards
• Enhanced maternity/paternity benefits
• Access to mental health first aiders and a support service
• Free fresh fruit delivered twice a week
• Personal accident cover
• Being part of an amazing culture within a company that have Investors In People Gold

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