Customer Account Manager (Hybrid) - Degree is Essential

A leading Fintec Marketing and Comparison company has been evolving and they are now seeking to add a Customer Account Manager to the team. This is a fantastic opportunity for an experienced individual to join a company that offers continuous progression opportunities. Hybrid working options available, the rest of the time will be spent in the modern Belfast office. Salary £28,000 - £35,000 (DOE) + up to 15% bonus Excellent benefits including salary review, performance bonuses and development opportunities. Responsibilities: Working in one of our key business teams, the role provides the opportunity to take ownership of existing accounts, onboard new partners/customers and develop successful, long-term partnerships. You will contribute directly to the success of your accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts. The role provides significant opportunity to build on current customer relationships to grow existing accounts and great career progression opportunities to take on larger accounts and more responsibility. Manage multiple customer accounts, meeting with account contacts to maintain effective working relationships and identify potential new sales opportunities and solutions for existing customers Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts. Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development. Share knowledge with colleagues and where appropriate assist junior employees. Develop a good understanding of the market and customers to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of product lines. Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner Onboard new customers, liaising with other teams to ensure a smooth process Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager. Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates. Essential Criteria Minimum of 2-3 years' experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background Experience of managing and maximising the profitability of multiple B2B relationships Experience of working in a target driven environment Excellent analytical and data interpretation skills Excellent skills in MS Office (particularly Excel). Proven ability to self-educate Superb written and verbal communication skills. Able to communicate confidently face to face and virtually. Desirable Experience in an IT, e-commerce, fintech or financial services environment Education: Degree in a business or IT field, ideally with a 2:1 or equivalent, relevant experience in this sector. 3 grades 'B's or above at A-Level are desirable although not essential. For further information on this vacancy, or any job in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence. I highly recommend VANRATH's services and would give a 5-star rating without hesitation. VANRATH went above and beyond in helping me secure a new job. Kept me updated with all steps of the application and offered great support and encouragement for the interview. Couldn't recommend them enough. All my dealings with VANRATH have been extremely positive and professional. I would highly recommend both VANRATH to anyone on the job hunt! My experience with VANRATH was nothing short of superb! The whole journey from application to employment was delivered in a timely and professional manner. I can highly recommend VANRATH. Absolutely fantastic. Very supportive and encouraging, I am very grateful for VANRATHs support. As ever, it has been great to work with the team at VANRATH. I was in touch with a number of people in the firm, each of whom went the extra mile, finding roles tailored to my CV and supporting me throughout. Really fantastic recruitment process supportive throughout and made the process as seamless as possible. Thanks so much for all the support, very happy in my new role! From ways to improve your CV and interview techniques, to career advice, recruiters have seen more CVs and witnessed more interviews than you have had hot dinners! They are also a valuable source of information - any recruiter worth their salt should be able to answer all your questions and tell you not only about the Company and its culture; its wage and grade structure and benefits, but they should also be able to talk to you about their brand and position in the market place. How they operate in other, related areas, their P+L, share price, flexible working practices. They should even be able to tell you where the Christmas party is The good ones will know everything. "Candidates have various reasons why they are looking for a new role and it is my job as a recruiter to give advice on how they should position themselves. Maybe if the candidate is looking at various positions, we as recruiters can help them narrow down the best roles for them. Sometimes just having a conversation and stripping back the "why it's a good role" can be invaluable." Skills: Account Manager Sales Customer Account Executive BDE Business Development Benefits: Work From Home

Location: Belfast, GB

Posted Date: 11/29/2024