Host/Hostess

Are you passionate about hospitality and eager to be the welcoming face of a renowned restaurant? Firmdale Hotels is looking for a dynamic and friendly Host to join our esteemed team at the Haymarket Hotel.

Firmdale Hotels is a collection of award-winning boutique hotels, known for their unique design, vibrant atmosphere, and exceptional service. Our commitment to creating memorable experiences for our guests is matched only by our dedication to fostering a supportive and inspiring work environment for our team members. Join us and become a part of a company that values creativity, teamwork, and excellence.

As a Host at the Haymarket Hotel, you will be the first point of contact for our guests, setting the tone for their entire dining experience.

Responsibilities:

• Creating a welcoming and friendly atmosphere from the moment guests arrive.
• Engaging with guests to ensure they feel valued and at home.
• Managing bookings to optimise the dining room flow and guest satisfaction.
• Working closely with the team and management to ensure seamless service.
• Ensuring the dining area is impeccable and guests receive top-notch service.

What you Need:

• Keen to work as part of a dynamic and supportive team.
• Strong interpersonal skills and a genuine passion for providing outstanding service.
• A meticulous approach to ensuring every guest's experience is perfect.
• A warm, approachable demeanour and a proactive attitude.
• Previous experience in a similar environment is desirable but not essential. We value personality and a passion for hospitality above all.

What We Offer:

• Competitive hourly rate of £12.00 - £13.00 inclusive of service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to Work 2024
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen – Cateys 2024
• Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street - Michelin keys
• The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.