IT Apprenticeship

Step into the fast-paced world of cutting-edge connectivity with Evolving Networks, a company redefining how businesses stay connected. Were looking for driven, tech-savvy individuals to join us as IT Support Apprentices, where youll gain invaluable skills while working alongside industry experts.

From troubleshooting and problem-solving to mastering advanced network technologies, this apprenticeship is your gateway to a rewarding IT career. At Evolving Networks, we dont just train apprentices we empower future tech leaders to make a real impact.

Ready to start your journey in a role thats anything but ordinary? Lets grow together.

A Typical Day in the Job:

• Solving network connectivity issues using remote systems
• Managing service tickets and customer requests
• Answering telephone and email support requests
• Communicating with customers
• Completing the initial diagnosis of support cases and network events and either resolving to the customers satisfaction using documented processes and procedures or escalating as necessary
• Setting up core routers

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• £16,000 per annum
• Monday Friday
• 08:00am 17:00pm or 09:00am 18:00pm
• Standard holiday allowance
• An open, relaxed and friendly office environment
• Regular social events such as curry nights, BBQs and Christmas parties
• No working on your Birthday
• Free onsite parking
• Company pension scheme
• Private healthcare scheme
• Bring your dog to work days
• Free qualification of your choice each year

Desired Qualities, Skills and Knowledge:

• Well organised and methodical
• Able to work to deadlines and under pressure
• A committed team player
• A clear concise communicator
• Grade 4/C in Maths and 5/C English GCSE

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

Beyond the fundamental apprenticeship modules, you'll delve into two Be-Spoke modules and one advanced Expert module. This personalised approach will hone your abilities and deepen your expertise, positioning you as a true leader in your field. The Be-Spoke and Expert modules you will complete are:

• Confident Communication - Enhance communication through self-awareness, body language, voice control, and digital skills.
• Problem Solving & Innovation - This course covers problem-solving techniques, defining issues, implementing solutions, and creating an innovative culture.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship

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