Account Manager - Catering & Hospitality

Role: Account Manager

Location: London

Salary: £55k to £58k

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Company car scheme or car allowance
• Secondary career leave
• Wedding/commitment day leave
• BUPA family cover
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work schem

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for an Account Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

Our client is a leading global investment manager who are ambitious, sustainable and inclusive. Dedicated to making sure they are a great place to work; our partnership lasting over 6 years has continued to grow from strength to strength and we are now in a position of recruiting an engaging, service-excellence driven, passionate and creative general manager.

The role we are recruiting is based in the heart of London City with circa 2500 employees in the building plus potential tenant opportunities, Our retail offer includes an agile and dynamic Staff Restaurant, Coffee Bar and Micro Market.

In addition, our Hospitality offer is provided for 45 client facing meeting rooms, a dedicated auditorium with refreshments, light breakfast/lunches to fine dining and canape events In addition we deliver an events solution to a roof top garden. We also support the delivery of free issue break out spaces.

This role would suit an individual who thrives working front facing in an inclusive, value-driven, dynamic, and entrepreneurial environment.

Responsible for the overall management and successful operation of the catering facilities. This includes planning and executing catering events, managing staff, ensuring customer satisfaction, and overseeing financial performance.

Staff Management:

• Recruit, train, and supervise catering staff, including servers, chefs, and kitchen staff.
• Provide ongoing coaching and performance feedback to staff.

Customer Service:

• Interact with clients to build strong relationships and address any concerns or special requests.
• Ensure high-quality customer service standards are maintained throughout all catering events.

Financial Management:

• Develop and manage budgets for catering operations.
• Monitor and control expenses, including food costs and labour.
• Maximize revenue through effective pricing and upselling.

Menu Development:

• Collaborate with chefs to create and update catering menus.
• Keep menus current, reflecting industry trends and dietary preferences.

Quality Control:

• Maintain high-quality food and service standards.
• Conduct regular inspections to ensure cleanliness and safety.

Inventory and Procurement:

• Manage inventory levels for food, beverages, and catering supplies.
• Coordinate with suppliers for timely procurement of necessary items.

Compliance and Safety:

• Ensure compliance with all food safety and health regulations.
• Implement safety protocols and training for staff.

Marketing and Sales:

• Promote catering services to attract new clients and retain existing ones.
• Participate in marketing and sales efforts to grow the catering business.

• Successful catering background
• Excellent communicator at all levels
• Financially and commercially astute
• Excellent Management experience
• Ability to display a real passion for food and customer service.
• Excellent organisational skills with the ability to plan ahead.
• Demonstrate analytical approach to problem solving.
• Ability to work on own initiative.
• Intermediate Food Hygiene Certificate or above

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.