Receptionist

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform Wagestream, a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our Grow with us initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly Star of the Month Awards
• Long-service Awards, that start after 1 year of service
• Recommend a Friend Incentive Be rewarded for referring someone you know!
• Access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, youll also create the warm atmosphere that makes our guests feel at home in any location.

Some of the duties youll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About you

• Experience in a similar or front facing customer service role with an outgoing and bubbly personality
• Strong communication skills through a variety of means
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based on 5 days from 7 (full time) and pro-rata for part time
• High attention to detail and accuracy great at managing ones own time

About us

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

#INDLP

This is a very exciting time to join us following a recent multi-million pound refurbishment restoring the hotel back to its former glory! A palatial and stately Victorian property, DoubleTree by Hilton Harrogate Majestic is a Harrogate landmark, set in 8 acres of private gardens in the heart of this elegant spa town. Built at the height of Harrogates prosperity in the 19th Century, DoubleTree by Hilton Harrogate Majestic is a grand, opulent base from which to discover the towns many fine buildings, excellent shops and beautiful parks and gardens, or head out into the magnificent Yorkshire Dales National Park.

Benefits

Hilton Honors Team Member Scheme / Staff Rate
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Meals on Duty
Uniform
Cycle 2 work scheme*
Free use of Gym

* apply to positions above minimum wage

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