Guest Services Manager

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform Wagestream, a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our Grow with us initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly Star of the Month Awards
• Long-service Awards, that start after 1 year of service
• Recommend a Friend Incentive Be rewarded for referring someone you know!
• Access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. Youll deliver this through leading the guest services team whilst on shift, acting as Duty Manager, and creating a unique and special visit for our guests. Youll also create the warm atmosphere that make our guests feel at home in any location, as well as ensuring they have an enjoyable and successful stay. In this multi-skilled role you may also be involved in reservations, sales and revenue, preparing and serving food and drinks and organising the conference and events facilities.

About you

You will have experience in a hotel reception at supervisor level, be able to demonstrate initiative and be someone who has a reputation for delivering great guest service.

• Excellent leadership skills with experience of developing and leading a team
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Strong communication skills through a variety of means
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy great at managing ones own time and the time of the team

About us

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

#INDLP

A modern hotel in the centre of Wakefield, Holiday Inn Express® Wakefield hotel is a five-minute walk from Wakefield Westgate Station. A train can whisk you to Leeds in 15 minutes, York or Sheffield in under an hour.

Benefits:
IHG Staff Rate Scheme
IHG Friends & Family Rate
IHG Brand Training
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Cycle 2 work scheme*
(* Applies to positions above minimum wage)

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