Regional Programme Delivery Manager

Location: Remote with minimum 4 days per month in our Mold office and travel to other bureaux in North Wales when required.

Could you assist us in ensuring the effective delivery of our Single Advice Fund contract throughout North Wales?

About Us

Citizens Advice offers confidential advice for free online, over the phone, and in person. We give people the knowledge and confidence they need to find their way
forward—whoever they are and whatever their problem.

There are six Citizen Advice Bureaux in North Wales, which have recently formed a consortium to work together to deliver support across North Wales.

The Single Advice Fund, is money the Welsh Government makes available to organisations to support people in Wales with a range of issues, including debt, discrimination and benefits.

What will a Programme Delivery Manager's job involve?

As a programme manager, your typical day will involve:

• Liaising with partner bureaux across North Wales to ensure they are clear on the contract delivery and are supported
• Facilitating the development of standard ways of operating to ensure good service is delivered throughout the region
• Reporting on the delivery of the contract
• Managing any risks and issues that may arise with the contract delivery

What will a Programme Manager need to be successful?

• Experience in managing contracts and working with funding bodies, preferably national government although not essential
• Experience working in a matrix management environment, managing multiple different stakeholders
• Knowledge of programme or project management approaches
• Experience in developing and managing contract progress and performance reporting, presenting information clearly and concisely
• Experience in ensuring programme issues and risks are managed
• Managing internal and external relationships, helping to negotiate solutions to complex problems

In return for your dedication and expertise, you’ll get:

• Holidays: 33 days annual leave (including bank holidays)
• Pension scheme: Up to 5% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: We offer comprehensive learning to support you in your current and future roles
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.

The deadline for applications is midnight Thursday 23rd January 2025.

EDI statement

At Citizen Advice, we pride ourselves on our diverse workforce and ensuring an inclusive environment for all our staff and volunteers. We particularly welcome applications from minority ethnics and disabled people.

Closing Date: Thursday 23rd January 2025.
Interview: 31st January 2025