Jewellery & Diamond Customer Care Advisor

About Angelic Diamonds:

Angelic Diamonds is one of the UK's leading retailers of luxury and bespoke jewellery. We are passionate about delivering exceptional craftsmanship and personalised service to our customers. With a reputation for elegance and quality, we specialise in creating stunning diamond jewellery that is cherished for a lifetime.

About the Role:

We are looking for a Jewellery & Diamond Customer Care Advisor to join our growing team. This diverse and exciting role will expose you to all aspects of the jewellery industry. You will play a key part in delivering the high standard of service our customers expect while supporting various business functions.

Key Responsibilities:

• Providing exceptional customer service through email, phone, and live chat.
• Assisting with administrative tasks to ensure smooth day-to-day operations.
• Managing stock to maintain accurate inventory levels.
• Creating engaging content for social media to promote our brand.
• Communicating with the workshop to ensure customer orders are fulfilled efficiently.
• Contributing ideas and support to the jewellery design process.

Key Attributes:

• No previous experience in the jewellery industry is required.
• A fast learner who is enthusiastic about developing new skills.
• Excellent time management and punctuality.
• A team player who thrives in a collaborative environment.
• A willingness to expand knowledge and understanding of the jewellery industry.

What We Offer:

• Full training and support to help you succeed in your role.
• The opportunity to work in a dynamic and creative environment.
• A chance to grow your career in one of the UK’s leading jewellery brands.

If you’re passionate about luxury jewellery, customer service, and learning new skills, we’d love to hear from you. Apply now to join the Angelic Diamonds team.