Deputy Manager - Accommodation Available - Bardon Mill, Hexham

Deputy Manager - Accommodation Available - Bardon Mill, Hexham

YHA The Sill at Hadrians Wall

Flexible contract

Minimum 25 hours per week

£28,487 - £31,939 per annum pro rata (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £63.70 per week

Friends, Romans, Countrymen; lend me your ears. YHA The Sill at Hadrian's Wall are recruiting for a new Deputy Manager to bolster our ranks.

As Deputy Manager you'll be the chief centurion, assisting the Hostel Manager in all aspects of running this flagship 88-bed 4-star youth hostel that sits just a stone's throw away from the most breathtaking section of Hadrian's Wall. Each year, over 10,000 people from around the world set out to walk the Hadrian's Wall Path. They are drawn here by the beautiful scenery, the awe-inspiring history, the remote charm, and to sample the famous Northumbrian hospitality. They are joined by thousands of wide-eyed primary-school children who visit us for residential trips, supporting their learning and creating life-long memories. Could you be the person to welcome them?

The position is demanding but, like all YHA positions, working with us is not just a job - it's a lifestyle.

• Walk out of the door and straight into the footsteps of the Legions. Hadrian's Wall itself, The Great Whin Sill, Sycamore Gap, Steel Rigg and the Pennine Way are all just a short walk from the hostel. Some of the UK's most important archaeological sites are on our doorstep, including Vindolanda, Housesteads, Birdoswald and the Roman Army Museum. History Buffs are in for a treat! Our remote and tranquil countryside location is ideal for those looking to escape the hustle and bustle of city life. But rest assured, we're just 35 miles from Newcastle-upon-Tyne city centre, and well connected by bus and rail services. Work at a site with the environment at it's very heart - The Sill meets the highest levels of sustainability and was built using primarily local materials - it even includes a grassland roof to promote vegetation and biodiversity!

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family


• Access to YHA’s staff discount and cash back portal


• Free YHA Membership each year


• Access to support via our Employee Assistance Program

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Deputy Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Delivering an excellent customer experience to all hostel guests.


• Contributing towards the achievement of targets across all aspects of the hostel operation including food and beverage, and responsibility for maximising revenue whilst controlling expenditure.


• Supporting the Hostel Manager by managing a team of employees and occasional volunteers.


• Contributing to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.

What Skills and Experience do you need to be a Deputy Manager?

Our Deputy Managers support the Hostel Managers in managing the hostel team, the operational budget and safeguarding all guests.

To provide this service we are looking for candidates who have:

• Experience in hospitality or customer service, including the management and delivery of a quality service


• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties


• Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable)


• Food safety level 2 and APLH level 2 qualifications (desirable)


• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel


• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

It is our belief that where we go changes who we become. And that what we do in life echos in eternity.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Deputy Manager

Keywords: Deputy Manager