Facilities Coordinator

Facilities Coordinator

Salary: up to £30k DOE + quarterly bonus of £1500 + Benefits

Location: Peterborough

Hours: Monday to Friday, no weekends

Excellent opportunity to join an exciting company

The Opportunity

Our client is a family-run, friendly and growing business that was established in 2015. Over the years, they have built strong relationships with a wide range of clients across the UK, where they pride themselves on delivering high-quality facilities management services.

With a portfolio of over 2800 sites nationally, our client is dedicated to providing exceptional service and maintaining strong, reliable relationships with both their clients and suppliers.

As they continue to expand and move into new office premises, they are looking for a passionate and experienced Facilities Coordinator to join their team. This is an exciting opportunity to work within a dynamic and supportive environment, helping to ensure the smooth running of facilities management operations for a wide range of clients.

As a Facilities Coordinator, you will play a vital role in ensuring the efficient management of our clients day-to-day operations. You will be responsible for coordinating a variety of tasks across both planned and reactive work and will be expected to take ownership of client requests and ensure jobs are completed to the highest standard.

Your key responsibilities will include

• Logging and scheduling both planned and reactive work requests using internal management/CAFM systems
• Liaising with contractors and clients to ensure projects are completed on time and in line with company standards
• Continuously monitoring safe working practices, reviewing contractors' health and safety processes, and ensuring accreditations are in place
• Building and maintaining relationships with suppliers and contractors across the country. Expanding the contractor network and ensuring all suppliers are properly onboarded
• Ensuring jobs are completed within client timeframes, following up on outstanding work, and providing clients with regular progress updates
• Responding promptly to general inquiries via phone and email to provide exceptional customer service
• Monitoring and scheduling clients' planned maintenance tasks, ensuring all paperwork and records are kept up to date
• Coordinating with the mobile engineering team to ensure smooth transitions and timely execution of work requests
• Assisting with the preparation of proposals for new tender opportunities and supporting the management team with administrative duties
• Supporting the finance team with invoice approvals and distributions

Personal Qualities

• Passionate about learning new skills and driving success
• Strong customer service and communication skills
• Highly organised, with the ability to thrive in a fast-paced environment
• Able to work independently as well as part of a team
• Flexible and adaptable to the evolving needs of the business
• Strong attention to detail and a proactive approach to problem-solving

Experience & Qualifications:

• Minimum of 2 years of experience in property or facilities management
• Previous experience in customer service, with a focus on high-quality service delivery
• Strong knowledge of facilities management operations, including building specifications
• Experience with Microsoft Office packages and CAFM systems
• Experience in Health & Safety practices (1 year minimum)
• Ideally, an understanding of property management, facilities management, or relevant qualifications (such as IOSH/NEBOSH)
• A Levels or equivalent college diploma is preferred but not essential
• Facilities Management qualifications are a plus but not mandatory

Next Steps

With our client, you will be part of a growing, friendly team, working on a wide range of projects across the UK. You will gain valuable experience and have the opportunity to progress within the business, making a real impact. They offer a competitive salary, bonus schemes and a supportive work environment where you can thrive.

If you are passionate about facilities management, have a proactive mindset and are looking for a new challenge, we would love to hear from you! Reach out today to discuss how you can be part of our clients growing team.