Sales Order Coordinator

Job Title: Sales Order Coordinator

Locations: Clevedon, North Somerset

Job type: Permanent

Hours: 37.5 hours

Hydro International, a CRH Company, is a leading global provider of advanced products, services and expertise to help municipal, industrial and construction customers to improve their water management processes, increase operational performance and reduce environmental impact. With over 40 years of experience and a reputation for engineering excellence, businesses, and public bodies all over the world rely on our products, services and integrated solutions to reduce flood risk, improve water treatment and protect the environment from water pollution. We have a network of over 80 distribution partners and serve customers in more than 40 countries. As part of CRH Infrastructure Products, we are leading the water management industry with innovative, sustainable solutions and a safety-first mindset

Responsible for:

Primarily responsible for assisting and co-ordinating the post-order process for our full range of Stormwater Management products. This is a hybrid role, requiring three days per week in the office, with flexibility to work remotely the other days.

Required Competence:

Experience using database or contact management systems is an integral part of this role and previous experience would be beneficial.

Strong organisational skills to manage tasks effectively

A polite and professional telephone manner

Good communication skills, both written and verbal are important as the role calls for interaction with the supplier, logistic providers and customers to ensure the customers requirements are met.

Skills & Attributes:

• Previous experience in an office administration or sales coordination
• Ability to negotiate with vendors and customers confidently
• Language skills, particularly French is highly desirable
• A proactive and driven attitude with the ambition to grow within the company

Key Duties:

1.To carry out Stormwater post order duties, in particular administer all relevant paperwork for orders received, place orders and co-ordinate our requirements with our suppliers and logistic providers, update our database to reflect current status of orders and liaise with customers with regards to delivery dates, outstanding monies and / or technical information that may be required to fulfil the order.

2.Raise final sales invoices to customers upon delivery.

3.Send customers proof of deliveries as and when requested by customers

4.To communicate with customers and vendors to co-ordinate delivery by telephone or e-mail on products as and when required

5.To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act and apply the requirements of ISO45001.

6.To apply requirements of BS EN ISO 9001 and 14001 as appropriate within the areas of responsibility.

7.Other duties which the company may reasonably require the individual to undertake.

Benefits:

• Pension
• 2 x Life Assurance
• Sick Pay
• Employee Referral Scheme
• 25 days holiday + Bank Holidays
• Volunteer Program
• Values Committee and Social Events
• Flu Vaccines
• DSE eye tests
• Family leave (maternity & adoption (enhanced), parental, paternity (enhanced) etc)
• Mental Health First Aiders and support programmes

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