Online Sales Advisor - Part-time 20 hours

At Sofology, were all about helping customers feel at home on a sofa they love. And as a Part-Time OnlineSales Consultant, youll play a key role in making that happen, all while enjoying a role that fits perfectly into your life.

This is no ordinary sales job -its an opportunity to join a supportive, fun team where youll connect with customers across phone, webchat, and email, delivering an experience thats as stylish and comfortable as our sofas. With a hybrid working setup and evening and weekend shifts, this is a role thats as flexible as it is rewarding.

• Great basic salary with generous, uncapped team bonus. Were different here at Sofology, we dont pay on individual commission we offer a very generous team bonus
• Plenty of opportunities to learn & grow.
• 30% discount across the Group, plus 15% for your friends and family
• Access to discounts at 100s of high street retailers (JD, ASOS & JustEat being a few of our Sofologists favourites!)
• Mental, physical and financial support (EAP)
• Enhanced maternity & adoption pay
• Spend up to £1,000 at Currys / PC World and spread the cost through Sofology.
• Additional days off, whether its your wedding, birthday or even the arrival of your new furry friend
• A contributory health scheme, flu vaccines, access to a Doctor and private health check
• Income protection, bereavement and life assurance - you can count on us to be there when it matters
• Holiday buy back scheme (5 days)
• Okay, so the list just goes on, but heres a few more. Sharesave, volunteer days and a cycle to work scheme!

Imagine chatting with customers who are ready to transform their homes. Youll guide them through their buying journey, answering their questions, offering expert advice, and helping them find their dream sofa. But it doesnt stop there -youll upsell those finishing touches and create wish lists for customers who need a little extra time to decide.

From start to finish, youll ensure every customer interaction is smooth, fun, and tailored to their needs. Youll also:

• Take the lead on assisting customers through multiple channels -phone, webchat, and email.
• Keep on top of your product knowledge to provide the best advice.
• Support customers with finance applications and make sure everythings done the right way.
• Work leads and follow up on customer wish lists to turn browsing into buying.

Sales skills aren't necessary to be successful for this role...but what we'd really love isa people person whos passionate about delivering standout service. Youll need to have:

• A warm, engaging personality that puts customers at ease.
• Brilliant communication skills, whether youre chatting on the phone or typing up a webchat response.
• A positive attitude and a knack for building relationships.
• The flexibility to work hybrid, both working from home and our office in Golborne
• The availability to work evenings and weekends

Were a fun place to be and we know our people are priceless. Were proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.

Were all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.

Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.

A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.

Bold By Design - We're a courageous brand with ambition and drive. Well never settle for second best and always strive for more.

So, if you want to join us on the sofa, save your seat by applying now!

Due to the volume of applications, we reserve the right to close this role early and so encourage you to complete your application as soon as possible.

Sofology is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.

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