Sales & Customer Service Advisor

Sales & Customer Service Advisor
JLR Preston Contact Centre
Basic Salary of £14,326.54
24hours

Are youcustomer focused, self-motivated and looking for anew challenge?

As aSales & Customer Service AdvisoratJLR Preston, you will be part of an organisationthat believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. You will be working as part of our Audi team in this role.

What we can offer you

• 33 days annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discounts for new and used purchases and servicing
• Flexible pension scheme to support your financial future
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• Ongoing recognitionfrom your peers and leadership team
• A community volunteering day

Job Introduction

At JLR Preston we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new.

Main Responsibilities

The main duties of the role will include;

• Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
• Responding to customer email enquiries
• Quickly identifyingthe needs of the customers and guidingtowards the service or product that will best meet their requirements
• Providinga high level of customer service which will allow you to build relationships with our customers to retain business
• Being organised andself-motivated to ensure targets and deadlines are met
• To up-sell additional JLR products

The Ideal Candidate

• The ideal candidate will;
• Have excellent communication skills and the ability tobuild trust and rapport with customers and colleagues
• Be customer focused and passionate about their work
• Have the ability to prioritise their workload and multi-task
• Be IT alliterate with the ability to use multiple systems at once
• Confidently work independently and also as part of a team
• Have a keen eye for detail
• To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
• Ability to problem solve and think on theirfeet

We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you dont need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

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