Mobile Vehicle Technician

Department: Wrightbus Parts & Service

Reports To: Regional Service Manager

Purpose of Post:

To control and facilitate the provision of a high-quality aftersales service to various Wrightbus customers and be instrumental in Wrightbus becoming established as the preferred supplier through the delivery of this service.

You will be the main point of contact for customers, handling daily queries relating to vehicle faults and resolving them in an effective and timely manner.You will build solid relationships with you customer base influencing and advising the customer on the best approach to resolve concerns.

Key Tasks:

• Ensure root cause failure details are efficiently communicated back to Wrightbus Parts & Service Team both verbally and in a report format when required.
• Estimate retail repairs and communicate the information back to Wrightbus Parts & Service Team.
• Diagnose both mechanical & electrical faults using industry diagnostic equipment and Wrightbus technical manuals.
• Provide on the ground technical support to our customer and ensure that all technical issues are dealt with in a timely and professional manner.
• Undertake warranty / campaign repairs as per Wrightbus work instruction document processes.
• Ensure all warranty return parts are correctly labelled and returned to Wrightbus Parts & Service Team on a regular basis.
• Make certain that customer vehicle repairs are professionally undertaken and controlled.
• Ensure warranty repairs and campaigns are expedited in a timely and professional manner.
• Proactively promote and sell services and parts to customers.
• Guarantee that a professional, high-quality, and efficient service is provided to our customer.
• Assure that parts and company tools are controlled, calibrated (if required) and made available for regular audits.
• Act as the interface between the Regional Service Manager and the customer workshop operatives relative to the customer base.
• Undertake training as required.This will also include periodic factory training.
• Travel and work at other customer locations as and when required.
• Maintain the company vehicles to a high standard to meet both organisational and legal requirements
• Complete all necessary paperwork appropriately and in a timely manner to meet company standards.
• Must be available to work weekend shifts/alternative shifts on a rota basis as required.
• Observe health and safety at all times and adhere to company and customer policies, whilst being aware of surroundings and local engineering requirements.
• To undertake any other duties conducive with the effective operation of the post.

General

• Undertake all duties in line with General Data Protection and maintain utmost level of confidentiality.
• Ensure work is completed to meet the requirements of the ISO 9001 standard.
• Ensure that you treat those with whom they come into contact in a courteous and respectful manner in accordance with the Dignity at Work Procedure.
• Wrightbus is committed to equality of opportunity and to selection based on merit.You are required to adhere to and promote the Equal Opportunities Policy throughout the course of your employment.
• You must maintain high standards of personal accountability.
• You must follow the training received when using any work items Wrightbus has provided.
• You must co-operate with others on health and safety and not interfere with, or misuse, anything provided for their health, safety, or welfare.
• You must take care of your own health and safety and that of people who may be affected by what you do (or do not do).
• You must comply with the no smoking policy.
• Staying away from home on occasions will be necessary to meet the requirements of the role.

Note:

This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities, as may be determined in consultation with the job holder.It is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works.

Wrightbus is committed to equality of opportunity and to selection on merit.

Education Attainments

• Essential-NVQ level 3/City and Guilds relating to Heavy Vehicle/PSV engineering or equivalent
• Desirable-To have served an apprenticeship in a heavy vehicle engineering environment

Job Experience

• Essential-Demonstrate 1 years experience in an engineering, heavy vehicle/PSV environment, dealership or fleet
• Desirable-PSV background/Electrical experience/Chassis experience

Specialist Knowledge / Skills

• Essential-Demonstrate strong mechanical skills & good technical background with the ability to diagnose and repair faults effectively and efficiently
• Essential-Demonstrate working knowledge of Microsoft Word, Excel, PowerPoint & Outlook
• Essential-Demonstrate ability to follow verbal and written work instructions
• Desirable-Proven track record in the Bus & Coach Industry
• Desirable-Experience dealing with Customers

Disposition

• Essential-Good interpersonal skills
• Essential-Ability to work on own initiative or as part of a team
• Essential-Strong communication skills

Circumstances

• Essential- Able to travel long distances and often work abnormal hours
• Essential- Able to travel to various locations
• Essential- Full clean current driving licence

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