Customer Order Specialist

Customer Order Specialist

Customer Order Specialist

The location of the role is Cheltenham.

The duration of the contract is 12 months.

The pay rate on offer is £16-£17.50 per hour.

Role Summary:

Responsible for facilitating transactions as part of a Customer Contract/Order team. Includes activities such as processing transactions, managing processes, and fulfilment of orders.

Responsibilities:

• Facilitate acceptance of customer and suppliers' orders - process order intake, input into internal systems.
• Connect to customer portals and systems.
• May support forecasting, billing and collection activities.
• Key contact for customer inquiries. Work with operations to understand and communicate commits and status to customers.
• May also engage in sales activities for assigned customers.
• Major contribution to the development of an operational year plan for own department activities of the team.
• Suggests improvements in products, processes and procedures.
• Provide pro-active support to the wider PM community
• Works together with people from the business unit.
• Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.
• Expedites orders where necessary

Qualifications:

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in a Customer/Supplier facing role and/or Aerospace Manufacturing.

Desired Characteristics:

• Experience of working within a sales admin / order processing role or similar
• Experience of using business system i.e. Oracle, SAP
• Competent and confidence with MS Office Suite
• Attention to detail
• Ability to prioritise workload to meet customer demands
• Strong oral and written communication skills
• Experience of building relationships with both internal and external stakeholders
• Confident in challenging the status quo
• Ability to work independently and as part of a team
• Strong organisational skills
• A willingness to embrace change and drive process improvement
• Strong problem-solving skills.