General Manager & Senior Stylist - Moreton-in-Marsh

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

Position: General Manager & Senior Stylist

Salary: Negotiable, Based on Experience and Skills

About the role

The General Manager oversees the daily operations of the hair salon, ensuring high standards of service, profitability, and customer satisfaction. This is a hands on role and the General Manager will be expected to also provide hairdressing services for customers as needed whilst managing a team of stylists, beauticians, and support staff while driving sales, maintaining budgets, and ensuring a positive, professional atmosphere in the salon.

Key Responsibilities

1. Team Management

• Supervise and support hair salon staff: Lead a team and provide exceptional customer service.
• Performing salon services for customers as needed
• Recruitment and onboarding: Hire, train, and onboard new employees, ensuring they understand salon standards, service protocols, and health & safety practices.
• Schedule management: Create and manage staff schedules to meet customer demand while controlling labour costs.
• Performance reviews: Conduct regular performance evaluations, provide constructive feedback, and foster professional development for team members.

2. Customer Service

• Customer satisfaction: Resolve any client complaints or issues in a timely and professional manner, ensuring customer loyalty and satisfaction.
• Service quality: Monitor and maintain high service quality standards, making sure all staff members follow salon protocols.
• Upselling services: Train team members on product knowledge and upselling techniques to enhance client experience and increase revenue.

3. Financial Management

• Sales targets: Set and achieve monthly, quarterly, and annual revenue targets through team incentives and promotions.
• Inventory management: Oversee ordering and restocking of salon supplies, manage inventory levels to reduce waste and costs.
• Budgeting and cost control: Monitor budgets, control expenses, and maximise profitability without compromising quality.

4. Salon Operations and Maintenance

• Health and safety compliance: Ensure that the salon adheres to all health and safety regulations, including proper sterilisation, cleanliness, and sanitation procedures.
• Equipment maintenance: Schedule regular maintenance of salon tools and equipment to ensure they remain in safe and working condition.
• Salon appearance: Maintain a clean, welcoming, and professional environment that reflects the salon's brand.

5. Marketing and Promotions

• Promotional campaigns: Coordinate marketing efforts, including special promotions, seasonal discounts, and events to attract and retain clients.
• Social media management: Oversee social media presence and online reputation by creating content, sharing updates, and engaging with clients.
• Community engagement: Build relationships with local businesses and communities to drive traffic and enhance the salon's visibility.

Qualifications and Skills

• Experience: Previous experience in salon management or a related leadership role in the beauty industry.
• Technical Skills: Familiarity with salon management software and proficiency in Microsoft Office.
• Customer Service: Strong focus on client satisfaction and problem-solving.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with staff, clients, and stakeholders.
• Leadership Abilities: Proven ability to motivate, inspire, and lead a team to meet performance targets.
• Financial Acumen: Knowledge of budgeting, inventory control, and cost management.
• Creativity: Ability to conceptualise and implement marketing campaigns and promotions that align with the brand.

Working Conditions

• Hours: Full-time, Tuesday up to and including Saturday, may include evenings.

Performance Indicators

• Customer Satisfaction: Positive client feedback and low complaint rates.
• Financial Metrics: Meeting or exceeding monthly and annual revenue targets.
• Employee Retention and Satisfaction: Low turnover and positive employee feedback.
• Operational Efficiency: Cleanliness, organisation, and inventory control within budget.

This job description serves as an overview of responsibilities and qualifications and may evolve based on the needs of the salon.

Perks & Benefits:

• Discounts: We offer a range of discounts on our products, treatments, and dining
  experiences from day 1.
  Volunteering Days: Employees are offered one paid day per year to volunteer with a
  charity of their choice.
  Private Medical: We offer subsidised private medical insurance through Bupa.
  Pension Scheme: Pay up to 9% of your salary into your pension each month; we
  contribute up to 4.5%.
  Life Assurance: We offer life assurance cover, the equivalent of up to a year of your annual salary.
  Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.