Membership Admissions Advisor

Membership Admissions Advisor - 35 hours per week

Fixed term to 31st October 2025 – maternity leave cover

Glasgow

Grade 3 – Salary - £24,893 per annum

The College has introduced hybrid working which enables employees to work from both their home and in the College. The post is primarily based in the College building; however, employees have the option to work up to 50% of their working time at home, with the days being subject to the needs of the business.

The Royal College of Physicians and Surgeons of Glasgow is a worldwide community of inspiring health professionals working together to advance the profession and improve patient care. Together we’re a force for good, determined to make a positive difference, and passionate about speaking up for the profession.

Our community is made up of the expertise and experience of our 15,000+ outstanding, hardworking members, supported by over 100 College staff. Together, our clinicians, all of whom give their time freely to the work of the College, and staff are committed to providing an innovative, relevant and inspiring programme of activity across the College, with the ultimate aim of enhancing patient safety.

With care and compassion at our core, our work is guided by our values of inclusivity, integrity, community, innovation, and inspiring, and we are committed to living these values and behaviours through the way we work and interact with each other. The College promotes an agile, flexible workforce and while this is a full‐time post, applications from individuals seeking part‐time, job‐ share, or flexible working arrangements are welcome.

The Role

The Membership Admissions Advisor will manage and process applications for membership of the College. This includes reviewing applications, assessing eligibility criteria, ensuring accurate and complete documentation, progressing applications through to the required review stages, and communicating with applicants. The role will ensure a seamless member onboarding process that will contribute towards the achievement of the team’s KPIs and the College’s membership growth objectives. The post holder will have experience in application processing, admissions, or administrative roles. The post holder will also have strong customer service and organisational skills, attention to detail and be proficient in CRM systems and data management.

About You

The post holder will require the following:

• Demonstrable track record of delivering great customer service
• Demonstrable experience in processing applications or similar administrative tasks
• Strong organisational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines
• Knowledge of GDPR and data-handling best practices
• Experience in a membership organization or similar environment
• Familiarity with eligibility assessment or review processes
• Experience with CRM databases
• Excellent IT skills including the use of databases and Microsoft Office

The full job description can be found on our website.

Benefits

• 40 days holiday (pro rata)
• Pension
• Life Assurance Benefit
• Enhanced Sick Pay, Maternity, Paternity and Adoption pay
• Wellbeing Benefit
• Cycle to Work Scheme

Successful candidates will have the requisite ability and experience to meet the specific requirements of the post. If you believe you have the skills to be part of our team then apply by submitting your CV, with a covering letter and Equal Opportunities Monitoring form (available from our website).

The closing date is Tuesday 7th January 2025 at 12 noon. However, we will assess applications as they are received and call successful applicants for interview. Therefore, the closing date may be brought forward without notice.

The Royal College of Physicians and Surgeons of Glasgow is a Scottish Charity, SC000847, regulated by the Scottish Charity Regulator (OSCR).