Remortgage Case Manager

Ready to step up and shape the future of your Remortgage Case Management career? Join our dynamic Remortgage Team at ONP Solicitors, part of Movera, a leading provider of legal services for homeowners and lenders.

ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group and Conveyancing Alliance. Were on a mission to transform the moving market, for our people, partners and clients. Enabled by technology but with people at the heart of everything we do.

Our conveyancing and remortgage teams across Stockport and Leeds offer the best possible service for our clients, reflected in our 4.7* Trustpilot rating. What makes us great is you, so were searching for more brilliant people, with remortgage experience and great client care skills, to be part of our team.

The Role

As a Remortgage Case Manager at ONP youll have the chance to:

Own your success: Manage your personal caseload from initiation to completion, shaping the client experience and driving positive outcomes.

Challenge yourself: Tackle complex legal aspects of the remortgage process, expanding your knowledge and sharpening your skills.

Join a winning team: Be part of a collaborative, high-performing group known for innovation and exceeding expectations.

Lucrative Bonus Scheme: Our bonus scheme gives you the opportunity to earn £12K - £15K per annum, on top of your base salary.

Grow Your Career at ONP: Were proud to offer a structured career path for you to build your career and grow as a person, whatever that looks like for you.

Key Responsibilities

Responsibility for managing a large case load of remortgage files

Monitor and deliver fully against personal targets

Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner

Responsible for dealing with complex aspects of the remortgage transaction

Overall responsibility for files from opening through to completion with administrative support

Provide an exceptional service both to the client but also to introducers and associates

Deal with complex enquiries

Recognise potential risks and resolve issues without putting the client or business at risk

Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLAs) and in accordance with regulatory and statutory requirements

Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner

Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place

Provide support and coaching to Trainee Case Managers

Optimise the client experience through use of our conveyancing systems and technology

Suggest improvements to current policies and procedures

Comply with ONP company policy at all times

Any other duties as required by the business

The planned start date is 17th February 2025 - please be aware that unfortunately we cannot accommodate any holidays of more than a couple of days during the first 6 weeks.

This will ultimately be a hybrid role, 2 days a week minimum in the office, but the first 8 weeks will be full-time in the office during the training period.

The Person

We're looking for a skilled Case Manager with preferably around 2+ years' previous experience.

An Enthusiastic team-player and natural self-starter able to work on own initiative.

The Ability to deliver a high level of customer service.

Strong attention to detail and verbal and numerical skills. This is a full-time, permanent role, Monday to Friday.

What we can offer

We aim to reward your hard work generously. Youll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more.

23 days holiday + 2 extra religious/cultural days

Hybrid working

Your birthday off!

Free conveyancing legal fees

Moving home days off

Volunteering days

Retailer discounts and frequent socials

Refer a friend bonuses

Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job.

At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.

DBS and Financial Checks: Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.

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