Infrastructure Analyst

Infrastructure Analyst - Liverpool or Manchester (35 hours per week)

Role Overview

As part of our ambitious IT consolidation and upgrade roadmap, this role involves working with cutting-edge technologies and managing technical delivery for various projects. The successful candidate will report to the Service Delivery Manager – Infrastructure and join a dynamic infrastructure team delivering high-quality technical solutions.

Key Responsibilities

• Collaborate with the Service Delivery Manager to maintain operational IT systems across UK and international offices.
• Provide technical guidance for project implementation from RFP to BAU support.
• Troubleshoot complex issues and support other Infrastructure Analysts.
• Create and maintain documentation, test plans, and recovery methods.
• Stay updated on infrastructure and security trends to enhance IT service delivery.
• Align with enterprise architects, project management, and service desk teams to support the IT vision.
• Contribute to knowledge transfer and move repetitive tasks to service desk teams where possible.

Essential Skills

• Strong expertise in VMware management, Microsoft Azure, and Microsoft Server technologies (Server 2016, 2019, 2022).
• Networking knowledge for troubleshooting and routing; basic switch configuration desirable.
• Familiarity with disaster recovery and high-availability technologies.
• Proficiency in Microsoft Active Directory, DNS, DHCP, and Windows file services.
• Experience with monitoring tools (e.g., SolarWinds) and telephony systems (SIP trunking, routing).
• Analytical skills and experience with change/problem management processes.

Desirable Skills

• ITIL v3 Foundation certification.
• Certifications such as AZ-900, AZ-104, or AZ-700.
• Knowledge of Office 365, VMware VSAN, and data centre technologies.
• Familiarity with cyber security, iManage10, Remote Desktop Services, and FortiGate firewalls.

Benefits

• Annual Leave: Starting at 25 days, plus birthday privilege day and Christmas shutdown.
• Holiday Options: Buy, sell, or carry-over scheme.
• Volunteering Days: 2 charity volunteering or pro bono days.
• Health & Wellbeing: Optional private medical insurance, Medicash, annual fitness allowance, and enhanced family leave policies.
• Financial Benefits: Flexible pension scheme, ISA saving scheme, independent financial advice, and life assurance.
• Support: Employee Assistance Programme with counselling, permanent health insurance, and 10 fully subsidised emergency or back-up care days per year.
• Additional Perks: Hybrid working, dress-for-your-day policy, annual travel season ticket loan, and bespoke training and development opportunities.