Customer Service Representative

• Job Title: Customer Service Advisor
• Sector: Sustainable Fashion Brand
• Salary: £24,000 - £27,000+ benefits

The Company

A new British label dedicated to the concept of one mile wear. Comfortable, colourful clothing that you can wear every day and everywhere. These are clothes for home and nearby.

Successfully trading in 8 John Lewis stores as well as on JL.com and in 3 Morley department stores, the company is 5 years old , is profitable and has grown significantly year on year since 2019.

Your Role

Reporting to the Store Manager and COO, Customer Service/ Store Advisors are brand ambassadors, and must reflect brand ethos. They must be warm, friendly, and focussed on offering exceptional advice and service to every customer.

Key Responsibilities

• Providing all customers with excellent customer service whether by phone, email, or face to face.

• Ensuring you have a full understanding of brand strategy and of the current range.

• Competency in handling stock availability, ordering and returns processes and systems.

• Ability to troubleshoot technical as well as any customer issues.

• Awareness of new products, styles, fits and fabric qualities.

• Confident in assessing the customer’s need and making product recommendations where applicable.

• Tactful and authoritative customer product and styling advice.

• Ability to deal with delicate customer issues.

• Awareness of the company store procedures and sales targets.

• Confidence to manage opening and closing duties and support when necessary.

• Confidence with Website / till , logistics functions.

• Excellent and confident telephone etiquette.

• Maintaining store visual merchandising standards.

• Replenishing stock and keeping the shop floor clean and tidy.

• Assisting with deliveries and stock recalls.

• Being responsible for own Health & Safety and ensuring H&S processes are followed in store.

• Communication of customer feedback to the buying and merchandising teams.

Candidate Requirements

• This role suits a recent graduate eager to learn and develop new skills.

• Customer focussed approach with previous experience in a premium retail environment ideally within a customer service/sales advisor role.

• A confident communicator with patience, empathy, and a calm demeanour.

• A genuine love of sustainable fashion

• A “people person” who loves to engage with customers.

• A warm, enthusiastic, and energetic approach to the role.

• A highly organised, detail driven individual with excellent follow up skills.

• A great communicator and team player, with a positive and enthusiastic approach.

This company is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Minorites, LGBTQ+ candidates and individuals with disabilities are encouraged to apply

Benefits

• 23 days annual leave + 8 bank holidays and a day off to celebrate your birthday

• Discretionary annual bonus scheme

• Seasonal NRBY clothing allowance

• Generous Staff Discount of up to 40% off and Sample Sales

• Generous Friends and Family Discount

• Company Pension Scheme

• Regular team events and a Christmas party

• Real Living Wage Employer