Support Worker - Mental Health Accommodation

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in Lewisham Mental Health is two accommodation based properties providing supported accommodation for single adults with complex mental health needs who are at various stages in terms of their recovery. The service offers a range of supported accommodation for adults with persistent mental health needs aimed at promoting recovery and increased independence.

A day in this role looks like….

As a support worker at Hestia, you will play a crucial role in our Lewisham Mental Health Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• To be responsible for the day to day running and strategic development of Hestia's Lewisham Mental Health Accommodation Service.


• To be responsible for the development, implementation and maintenance of partnerships and engagement strategies for both services.


• To develop joint working and monitoring protocols with key stakeholders and partners for both services and to be the main point of contact for ongoing joint working relationships


• To manage all elements of service performance related to the contract requirements including analysis of KPIs, outcomes and user experience measures


• To lead Team Meetings and engage staff in reflective supervision.


• To lead on the timely and accurate submission of all internal and external reports detailing interim strategies to address any areas of underperformance in line with contract requirements


• To work with the Service Manager on the development and implementation of the annual Business Plan and Equality plan


• To maintain the continuing relevance of service provision to service user needs by ongoing planning, monitoring and evaluating and effective service delivery


• To achieve the agreed standards of service delivery in compliance with relevant legislation, external governance, contract requirements and Hestia policies and procedures

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Experience of performance monitoring and delivering consistently high service user standards


• Demonstrable experience of managing services for and people with mental health and complex needs


• Demonstrable experience of recruitment, induction, supervision, motivation, appraisal, training, discipline and grievance issues


• Ability and experience of managing complex budgets


• Understanding of Mental Health Crisis Management and the delivery of services to meet their needs and aspirations including working with peer support workers


• Excellent knowledge of Community Care, Mental health, Health and Safety and welfare benefits legislation (including welfare reform)


• Understanding of working in partnership with statutory mental health services


• Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans


• Ability to positively promote the organisation at external events, including delivering presentations and creating marketing material


• Good knowledge of MS Office systems

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.