Operations Assistant

About us

We specialise in creating apprenticeship opportunities for young people entering the workforce for the first time. We recruit and employ each and every apprentice on behalf of the "host" client, enabling us to offer additional support and a better experience for both apprentice and client. We arrange the most suitable and appropriate apprenticeship training from one of our partner training providers. We are a government approved Flexi-Apprenticeship Training Agency and this means we have can employ apprentices on behalf of our clients and offer short-term placements. The "ATA Model" is highly effective and has many benefits for the host organisation, such as reduced employment liability, access to several high-quality training providers and additional support throughout the relationship.

Our mission statement is to inspire ambition and widen horizons. Our purpose is to create and nurture apprenticeship opportunities that might not otherwise exist for young people.
We are currently ranked 1st in the "Rate My Apprenticeship" Central and Greater London Regional Top Employers Award and 19th in the list of Top 100 Apprenticeship Employers 2021-22. Inspire ATA currently scores 9.4 as an employer with 29 reviews.

Inspire ATA Ltd. is a company limited by guarantee and is set up as a not-for-profit social enterprise. Inspire ATA Ltd. is registered in UK, company number 6278125 and has operated since 2007 (formerly called Sporting Education Ltd.). We are based in Hammersmith & Fulham and have twice been runner up in their annual business awards for Best Social Enterprise or Charity (2016 and 2017). We are a sister company to LMP Education who are listed on the Register of Apprenticeship Training Providers as Let Me Play Ltd. (UKPRN 10040664), company number 5536416 and rated "GOOD" by Ofsted in March 2020.

Inspire ATA is part of the LMP Group. Each company within the group has the collective mission to inspire ambition and widen horizons. The intent of each company is to provide opportunities and support social change across the UK. The focus is on education and social impact: working together to bring about positive and sustainable development.We're seeking a dynamic and experienced Operations Assistant to join our team and support our continued growth. This exciting role offers a unique opportunity to gain hands-on experience across key business functions, including People Operations, Finance, Sales, Quality Assurance, and Compliance.

About the role

As an integral part of our team, you'll play a vital role in ensuring smooth day-to-day operations, managing administrative tasks with precision, and contributing to the successful delivery of key projects. Collaboration is at the heart of this position, as you'll work closely with various departments to drive efficiency and enhance overall performance.

If you thrive in a fast-paced environment, have a keen eye for detail, and possess exceptional business acumen, this role is perfect for you! Join us and make a meaningful impact on our success story.

Responsibilities [the below listed tasks/responsibilities are not exhaustive:]

• Work closely with the operations manager to oversee daily business operations.
• Recommend improvements to improve performance and work efficiency from an operational perspective within various functions including People, Finance, Sales, Quality and Compliance.
• Assist with recruitment, onboarding and exit processes: (1) prepare conditional offer letters as requested by the operations manager [or other appropriate persons]; (2) ensuring all employees have a contract of employment in line with the relevant legislation; (3) request references and complete relevant DBS checks prior to the employment start date; (4) update the relevant employee tracker(s); (5) support managers with probationary period monitoring, advising them of the 3-month and 6-month process and assist them in issuing the applicable letters such as confirmation of probationary period pass, extension of probationary period or failing of probationary period; (6) assist with the exit processes.
• Support with monitoring the annual employee performance appraisal process.
• Assist the operations team with the production of relevant reports.
• Take minutes at meetings.
• Prepare and file relevant documents.
• Support with the development, implementation, and review of operational policies and procedures.
• Assist with the development of efficient systems for collection of information.
• Work with senior leaders and directors to plan for short- and long-term goals.
• Gather and analyses cross-functional data.
• Work with the operations manager to support all functions of the business to work together.
• Assist the organisation of events which includes searching for venues, arranging for any external speakers to attend, and carrying any other necessary tasks.
• Ensure compliance with laws and regulations.
• Attend relevant seminars and CPD activities.
• Consult with senior leaders and managers on all aspects of employee-related issues, including manager and employee issues, policies and procedures, misconduct, investigations, terminations, exit interview feedback, review of appealed terminations, reorganisations and claims.
• Compile, maintain, and update records as accurately as possible and prepare documents when needed.
• Operate relevant equipment/ICT packages (MS Office).
• Contribute to team effort by accomplishing related results as needed.
• Contribute to high level reports for the senior executive board to enable better informed decision making.
• Organise incoming communications effectively [such as emails] by filing appropriately, adhering to the 'LMP Way' rule of 10 emails in the inbox.
• Carry out any reasonable tasks and duties as deemed necessary to support the operations function and company as a whole.

Desired Skills

• An understanding of the FE and training sector.
• An understanding of employability and skills funding provision.
• Proven work experience within the business administration field [2 years minimum].
• Familiarity with business and financial principles.
• Ability to handle multiple priorities in a fast-paced working environment.
• Ability to demonstrate a good understanding of basic HR policies, procedures, and practices.
• Ability to address problems and opportunities for the company.
• Excellent IT Skills (MS Office including Excel, PowerPoint, and many others).
• Excellent analytical skills.
• Excellent interpersonal skills.
• Able to uphold a strict level of confidentiality.

Personal Qualities

• Flexibility and reliability.
• Being dynamic, engaging, resilient and ambitious.
• Ability to contribute to the overall ethics/work/aims of the business.
• Ability to relate well to colleagues/clients when communicating through departments.
• Ability to work as part of a team effectively through using all resources available to you.
• Ability to maintain confidentiality and withhold information within reason.
• Having an analytical mindset, with the ability to analyse and identify patterns in information, trends, and emerging issues.
• Ability to demonstrate critical thinking and the ability to investigate and evaluate information and reach good conclusions.

What's in it for you(remuneration & benefits)?

• £20,000 - £26,000 dependant on experience.
• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
• We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
• From day 1, free life insurance covering up to x4 your salary.
• We'll both add money into your pension pot after 3 months.
• Get 25% off online learning resources for year 1 to GCSE with EdPlace.
• Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.

Confidentiality
The post holder must maintain the confidentiality of information about clients, staff and other LMP stakeholders. Some work is confidential, and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must always meet the requirements of the General Data Regulation Act.

Safeguarding, Prevent & Equal Opportunities
The LMP Group are committed to anti-discrimination and equal opportunities for all. We are equally committed to Safer Recruitment Policies, Safeguarding, the Prevent Duty and promoting the welfare of children, young people and adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our staff and volunteers.

Pre-employment Checks
Please be aware that upon a successful offer of employment the company completes digitalized right-to-work checks and DBS applications via an external provider.
The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

LMPINDEED!