Marketing Delivery Manager

Location:Bradford, Chatham, Petersfield or London

Occasional travel to other offices may be required.

Working Pattern:Hybridtypically 1 to 3 days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

What We Offer:

• Holidays:25 days holiday up to 30 days (depending on service)
• Pension:We know it is important to save for the future, that is why we will contribute up to 10%
• Maternity/Paternity:We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
• Volunteering:2 paid days to give back to the charity of your choice
• Development:LinkedIn Learning for all
• Finance:Snoop Premium available to all colleagues
• Medical:Opportunity to opt in for Private Medical Insurance
• Bonus:Discretionary annual bonus

The Role:

As aProject Manager Existing Customer Marketing, you will report to theHead of Existing Customer Marketingand take responsibility for the project management and delivery coordination of multi-channel marketing initiatives for our existing customer base.

This role plays a critical part in ensuring compliant and effective delivery across multiple channels and products, while driving process efficiency and ensuring alignment with regulatory standards.

As a Marketing Delivery Manager, you will:

• Project Management:Coordinate daily delivery of multi-channel promotional, service, and regulatory activities through CRM channels including email, direct mail, push notifications, and In-App.
• Strategic Delivery:Lead the delivery of regulatory communication programs and complex marketing projects requiring collaboration across disciplines and with third-party suppliers.
• Process Transformation:Review and redesign marketing processes to enhance efficiency, effectiveness, and team capacity utilization.
• Technology & Tools:Oversee the specification, implementation, and adoption of marketing and project management tools to improve efficiency and capability.
• Budget Oversight:Plan and manage team financial resources, including budgets, invoicing, and payments.
• Supplier Management:Ensure strong governance of creative, production, and technology suppliers, adhering to third-party management frameworks.
• Documentation:Develop and maintain procedures, systems, and operational manuals to support marketing activities.

What Were Looking For:

Experience:

• Project or program management experience in a marketing context (e.g., Workfront or similar tools).
• Managing relationships with third-party marketing service providers.
• Budget management and cost control expertise.
• Creating marketing processes, managing risks, and controls.

Skills:

• Excellent organizational and troubleshooting skills.
• Strong understanding of marketing channels such as SMS, email, direct mail, outbound, statements, and In-App.
• Knowledge of financial services marketing and associated regulations.
• High commercial acumen and numeracy for forecasting and budget management.
• Effective influencing and collaboration skills across all levels.

The interview process:

• 30-minute call with Talent Acquisition.
• Up to 1 hour technical and competency based interview with the Hiring Manager
• 30-minute presentation (a case study of your choice to present your skill set) with our Senior Manager and a colleague

Offers are subject to satisfactory background checks, including credit, fraud, and employment references.

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